OctopusTech

AUGUST 14, 2023

Maybe you are looking for changes in your products and services, modification of theme, or you are just feeling that your website looks outdated as you are facing a decrease in the site’s traffic and conversion rates. Website revamp aims to lower bounce rates, improve conversions, boosts revenue, and enhance user experience.

Engineering 62

Engineering Sales Advertising Technology 62

ProProfs Blog

MARCH 18, 2020

To begin with, a high level of customer satisfaction significantly reduces their churn rates and bounce rates. High customer satisfaction level reduces the risks when launching new products or services. High customer satisfaction level reduces your customers’ price sensibility.

Surveys 145

Surveys Metrics Feedback Best practices 145

ChurnZero

JULY 31, 2020

This is a guest blog post by Dhruv Mehta from Acquire. ” Clearly, reducing customer churn is a profitable endeavor for companies and customers alike. .” ” Clearly, reducing customer churn is a profitable endeavor for companies and customers alike. ” Plus, “Businesses miss out on $1.6

Customer Experience 64

Customer Experience Customer retention Feedback Surveys 64

JivoChat

JULY 14, 2021

Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information. 73% of customers prefer using a company’s website for support rather than social media, live chat, or SMS.

Self service 52

Self service Chatbots B2B Customer centricity 52

GetFeedback

AUGUST 16, 2018

Plus, it’s directly tied to revenue as it affects customer happiness and churn rates. To conduct a CSAT survey, you ask: How would you rate your overall satisfaction with the service you received? Customers rate you a scale from 0 (not at all likely) to 10 (extremely likely). Customer Happiness Metrics. How do you measure it?

Metrics 79

Metrics Customer Service Surveys Self service 79

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. Plus, JustCall has predictive and auto dialers that minimize call drop rates and boost outreach. AI Support: Convoso’s voso.ai

Sales 52

Sales Abandon rate APIs CRM 52

Blueship Call Center

SEPTEMBER 8, 2022

Did you know that one of the most effective methods to reduce bounce rates is email chat support services ? The Importance of email chat support services for Customer care. The Function of email chat support services in Modern Customer care. You must exercise initiative and be swift and aware.

outsourcing 40

outsourcing Technical Support Call Center Customer Care 40

ProProfs Blog

DECEMBER 28, 2020

In this blog, we aim to cover these areas in detail and help you tackle customer service complaints efficiently. But it can upset your customer with issues and encourage them to complain more if they repeat their problem every time they speak with a new operator during the same call or chat. Let’s start with the basics. Bad Follow-Ups.

First call resolution 141

First call resolution Customer Support Feedback Personalization 141

REVE Chat Blog

MARCH 4, 2020

Improve sales conversions with live chat. Live chat helps to increase B2B lead generation by responding instantly to the queries and closing the sales faster. 79% of customers prefer to live chat because of the immediacy it offers compared to other channels. Capture leads. Qualify leads.

B2B 71

B2B Best practices CRM Sales 71

ViiBE Blog

JANUARY 15, 2021

Demand for the rapid problem resolution offered by co-browsing is sky high, with 77% of customers believing it takes too long to reach a live agent. Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Co-browsing ensures safety.

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52

ViiBE Blog

JANUARY 15, 2021

Demand for the rapid problem resolution offered by co-browsing is sky high, with 77% of customers believing it takes too long to reach a live agent. Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Co-browsing ensures safety.

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52

Comm100

OCTOBER 28, 2015

Help should never be hard to find for a customer; one way to make yourself easily and readily available is through live help software (also known as live support or live chat). Live help is a software as a service that allows businesses to chat, in real-time, with customers who visit their website.

Average Handle Time 71

Average Handle Time Upselling Scripts Sales 71

REVE Chat Blog

NOVEMBER 21, 2019

Provide real time sales assistance with live chat. Live chat software is the best bet to convert your website visitors into loyal customers and increase lead generation. Live chat is also one of the most preferred channels due to its real time assistance feature. What is Lead generation? .

Best practices 77

Best practices B2B Sales Chatbots 77

ProProfs Blog

MARCH 25, 2020

chatbots and others such as knowledge base , live chat , help desk , and others to make. In short, the use of these platforms helps you automate your customer service process and even reduce the cost spent on the support process. 4: Reduce Support Cost With Automated Customer Service Tools . goes unanswered.”. Tweet this.

Customer Service 125

Customer Service Chatbots Customer Support Personalization 125

LiveChat

MARCH 8, 2019

Among them, you can also find live chat – a solution that allows you to support your online customers whenever they need your help. Live chat also makes it possible to set up support tickets, allowing you to stay in touch with them even if you’re not available on the chat. Reduce Exit Rates.

Sales 34

Sales Feedback Upselling Education 34

JivoChat

JUNE 1, 2021

Each of these customer touchpoints offer brands an opportunity to improve customer satisfaction, whether it’s an in-store visit, a live chat conversation, or a phone call. As a result, so too could your brand reputation and conversion rates. Not every website has a live chat feature, but the trend is growing.

CRM 52

CRM Advertising Chatbots Surveys 52

REVE Chat Blog

JANUARY 8, 2020

They allow companies to easily resolve many types of customer queries and issues while reducing the need for human interaction. . Reduce customer waiting time – According to Chatbot Report , 21% of consumers see chatbots as the easiest way to contact a business. Types of chatbots . There are two types of chatbots. .

Chatbots 91

Chatbots Banking Sales Wait times 91

aircall

SEPTEMBER 6, 2021

And that doesn’t even include the queries they have to handle via emails, chats, SMS, and social media. Instead, more than half of our survey respondents (61%) prioritized communication channels based on the chances of conversing with a live, human agent. How many calls does your customer service team receive in a day? A thousand?

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

REVE Chat Blog

OCTOBER 10, 2019

Along with impacting personal lives, AI powered chatbots are also transforming the way businesses communicate with their customers and prospects. Even the slightest waiting time can lead to frustration and increasing the bounce rate. . As per Business Insider , 80% of businesses will be using chatbots by 2020. Online support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

JivoChat

MARCH 17, 2022

In a single platform, you can control what is going to be published on the different sections of your website, such as store categories, product pages, blog, and home page. . A CMS (Content Management System) is a very useful tool to create, manage and edit web pages of different types, and this includes ecommerce pages. Key features: .

Engineering 75

Engineering B2B Accountability Analytics 75

Noble Systems

OCTOBER 21, 2020

Creating a smooth flow between automated systems and live agents. But if you want to reduce customer transfers and subsequent hold times, resolve customer issues more quickly, and make the best use of all of your agent resources, you may want to choose another method. What does an ACD do? How does it work?

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

JivoChat

MARCH 20, 2022

It reduces the expenses as you don’t need to have a warehouse, besides you don’t need to worry about logistics.However, with dropshipping, as you don’t have control over fulfillment, you run the risk of facing problems with the company responsible for it, which can damage your brand reputation. Research your Target Audience.

Marketing 75

Marketing Sales B2C B2B 75

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time.

B2B 50

B2B Education Sales CRM 50

LiveChat

NOVEMBER 23, 2018

But the result is 68% and above conversion rate on these ads! Remember I chatted about the different life stages earlier? In this article, I am going to take a practical look at what I am currently doing in my organization to generate leads that are 82% guaranteed to convert to sales. And boy, they can be tricky to generate.

Surveys 28

Surveys SaaS Personalization Advertising 28

Vistio

JANUARY 13, 2022

Let’s look at the larger customer journey and reduce the friction upstream and set better expectations to equip customer service for success. We’re always trying to see how we can make people’s lives easier and take away that friction, like you were talking about, so that’s just such a great answer.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

Let’s look at the larger customer journey and reduce the friction upstream and set better expectations to equip customer service for success. We’re always trying to see how we can make people’s lives easier and take away that friction, like you were talking about, so that’s just such a great answer.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52