Talkdesk

NOVEMBER 8, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk COO Gadi Shamia presented “5 Crazy Ideas for Transforming your Contact Center” to a packed breakout session room.

Contact Center 42

Contact Center Analytics Surveys Chatbots 42

Talkdesk

MAY 5, 2020

Whether you’re a brand new agent or have experience working in a contact center, there are key items to check off your list that will ensure you’re set up for work-from-home (WFH) success. If you’ll be using Windows OS and Talkdesk Callbar®, we recommend the following settings. More information on WiFi usage can be found here.

Contact Center 60

Contact Center Wireless Best practices Management 60

Talkdesk

NOVEMBER 3, 2016

As one of our most popular call center software integrations, Talkdesk for Zendesk helps businesses all around the world deliver quick, personalized customer support via phone. That’s why we’re thrilled to announce the arrival of a brand new component of this integration: Callbar CTI for Zendesk.

call center software 40

call center software Call Center Customer Support Personalization 40

Talkdesk

AUGUST 3, 2016

Here’s what we found: Choosing the Right Customer Service Metrics Requires Alignment to Your Brand. This mammoth blog post puts customer satisfaction front and center. Lara Ponomareff || CEB Blogs. Introducing Talkdesk Predictive Customer Analytics: Customer Sentiment Score (CSS). Ernest Wong || Talkdesk.

Metrics 41

Metrics Customer Service Average Handle Time Customer centricity 41

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Do I understand the member’s experience with my brand? Learning is important.

Technology 41

Technology Chatbots Sales Healthcare 41

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Do I understand the member’s experience with my brand? Learning is important.

Technology 41

Technology Chatbots Sales Healthcare 41

Talkdesk

SEPTEMBER 8, 2017

The Talkdesk Road Show kicked off last month in Chicago to discuss designing the intelligent contact center. Your customer service agents are your ambassadors, this is the way you represent your brand.”. The post SpotHero Discusses Designing an Intelligent Contact Center appeared first on Talkdesk. .

Contact Center 41

Contact Center Metrics Customer retention Customer Support 41

Fonolo

FEBRUARY 20, 2018

First, Twilio has strong financial resources to develop and market this new product. In a blog post last month ( The Hidden Power Structure of Cloud Call Center Vendors ) we asked: “Will Twilio use its unique position to give its in-house call center an advantage over all the other cloud call centers running on its platform?”.

Call Center 57

Call Center APIs Average Handle Time Marketing 57

Talkdesk

JANUARY 2, 2018

This post was originally written by Brian Tobal, CEO of Hickory, for Talkdesk’s Opentalk Magazine. Information is conveyed to a new employee. Only recently have we started to apply this research to building brand new world-class training programs that are seeing skyrocketing retention rates and customer satisfaction scores.

Personalization 40

Personalization Management Customer Service Call Center 40

Talkdesk

MAY 3, 2016

For those of you who are new, welcome! You’ve landed on Talkdesk’s weekly review of valuable content related to the customer experience. Each one of Talkdesk’s Customer Experience Weekly blog posts explores a facet of customer experience. The post Customer Experience Weekly 3 appeared first on Talkdesk.

Customer Experience 40

Customer Experience call center software Call Center Personalization 40

Talkdesk

OCTOBER 16, 2017

Session Host / Moderator: Robert Sur, Head of Platform, Talkdesk. This is especially true today since new technologies allow you to look at these analytics faster, easier and cheaper, ” – Matt, Simple Emotion. Now, with new technologies, companies are seeing that every voice interaction is a new opportunity.

Contact Center 40

Contact Center Self service Call Center Analytics 40

Talkdesk

DECEMBER 3, 2015

The key to unlocking brand loyalty is meeting customer service expectations. Talkdesk is a high-growth startup with a rapidly expanding global customer base. So when Talkdesk founder Tiago Paiva visited Japan last week to speak at TechCrunch Tokyo 2015 , it got me thinking. Customer service expectations vary widely.

Customer Service 40

Customer Service call center software Service level Call Center 40

Talkdesk

JANUARY 12, 2018

In fact, a customer’s experience with support can make or break a company’s chance at repeat business: three out of every five Americans would try a new brand or company for a better service experience. With CPaaS, the public switched telephone network (PSTN) is stitched into one global super telecom network.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

MAY 25, 2016

For example, a customer service team’s CSAT score of interactions with customers will change in real-time with the conclusion of every new interaction. NPS is typically said to be a measurement of customer loyalty to a brand. Check back to the Talkdesk blog soon, as we’ll be covering another related metric, CES, in the coming weeks!

Call Center 41

Call Center Surveys industry standards Benchmark 41

Talkdesk

DECEMBER 26, 2017

In First Round Capital’s First Round Review, tech branding consultant Julie Supan makes the argument that in the best case scenarios, your company culture even reflect the values of your customers. The post Making Your Customers a Part of Your Team appeared first on Talkdesk. Better Understanding of Their Needs.

Sales 40

Sales Consulting Consulting Customer Care 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

OctopusTech

JUNE 8, 2022

Automated software such as talkdesk can be used where businesses will delegate the instructions and tasks so that they can work on those areas with the same proficiency and improve customer engagement so that employees can focus more on critical problems. Accelerate the decision-making process. 3 Main challenges of automated call center.

Call Center 62

Call Center Interactive Voice Response First call resolution Chatbots 62

Talkdesk

DECEMBER 21, 2015

“Customer experience” has become a sort of buzzword in recent years due to the modern company’s push to inspire brand loyalty. The newfound focus on the idea is creating a new breed of companies that seek to meet and exceed the needs of modern customers. At Talkdesk, we’re undecided on which school of thought we belong to.

Customer Experience 40

Customer Experience Customer effort Call Center Customer Support 40

Talkdesk

NOVEMBER 13, 2017

Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session.

Contact Center 4

Contact Center Sales Analytics Coaching 4

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements.

Engineering 108

Engineering Best practices APIs Government 108