product country-coverage 
Spearline
APRIL 13, 2023
There are few things worse in this life than waiting on hold for long periods to complain about a product or service. Use data generated to benchmark carrier performance against others and choose the best carriers in-country to handle your traffic. Poor call quality can result in misunderstandings, wasted time, and lost opportunities.
Global Response
JUNE 20, 2023
But while the operational and labor costs are more efficient when outsourcing to Tunisia, the proximity to Europe and advanced infrastructure and workforce quality—as discussed above—means that quality in Tunisia is higher than many other offshoring countries, such as India or the Philippines. So, how does the cost compare? Offshoring (i.e.
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aircall
DECEMBER 28, 2020
5) Remote workers are often more productive. Analytics also provides the means for you to set up metrics and KPIs to gauge your team’s productivity and inform your decisions about scaling your teams. To accomplish this, it’s important to use call metrics and KPIs and continually monitor a process for efficiency.
NICE inContact
NOVEMBER 26, 2018
Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring (relocating a business function to a distant country), or nearshoring (transferring a business process to a nearby country). 24 x 7 coverage : agent attrition is always a challenge, especially in a tight labor market.
Global Response
JULY 23, 2023
In many cases, customers can easily spot the difference between an internal employee who’s well versed in the brand, policies, products and experience, and an external agent who’s just trying to answer basic service questions. With customer service, this only becomes more apparent.
AWS Machine Learning
JULY 19, 2022
Governments in many countries are providing incentives and subsidies to households to install solar panels as part of small-scale renewable energy schemes. It generally takes months for teams to build a computer vision solution that they can use in production. This has created a huge demand for solar panels.
JustCall
MARCH 7, 2023
This blog post discusses how to get started, the pros/cons of hybrid work, and infrastructure strategies. According to global tech firm, HP, workers love this model because it boosts productivity while ensuring a perfect work-life balance. What Is Hybrid Work? So, why are workers shifting to hybrid working model-based setups?
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