Infinity

MARCH 21, 2022

Marketing budgets have fallen to the lowest levels in recent history and this means savvy marketers are working harder than ever to demonstrate that their campaigns are having real impact on revenues. In this blog, we’ll outline how to optimise ROAS using Google AdWords in 2022. What is ROAS optimisation?

Advertising 52

Advertising Average Handle Time First call resolution Metrics 52

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

JivoChat

APRIL 16, 2023

Afterward, you move into slightly more complex territory - optimizing your website for search engine optimization (SEO), launching email campaigns, and using mobile applications to provide customers with a seamless shopping experience. It’s an integral part of a business’s branding. It’s what makes you stand out.

Analytics 82

Analytics Engineering Advertising Sales 82

Infinity

JANUARY 5, 2022

In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns. This helps you optimise your budget and focus on doing more of the marketing activities that work.

Multichannel 52

Multichannel APIs Marketing Analytics 52

JustCall

AUGUST 24, 2021

Well-planned call center campaigns help improve the win rate and speeds up customer resolution. Call center campaigns are meant to organize inbound or outbound calling operations according to the needs of the clients. What are Call Center Campaigns? Call center campaigns refer to focused efforts aimed at segmenting all calls.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

JustCall

SEPTEMBER 7, 2021

A HubSpot integration with JustCall enables multiple workflows including SMS automation. . With the JustCall-HubSpot integration, you can build customized workflows. You can activate HubSpot workflows which run behind the scenes. HubSpot SMS Integration with JustCall . HubSpot Workflows.

CRM 52

CRM Accountability Sales 52

Infinity

APRIL 25, 2022

In the blog, we’ve put together the ultimate guide to B2B marketing attribution, answering all your burning questions. From what is marketing attribution right through to how using it correctly can enhance your B2B marketing campaigns. It helps you identify your most impactful activity. What is B2B marketing attribution?

B2B 52

B2B Marketing Multichannel B2C 52

Infinity

MARCH 23, 2022

Understanding your ROAS can help you understand what’s working, optimise your marketing campaigns, and make your budget work harder than ever. In the blog, we’ll explore how retailers, both high street and eCommerce, can track campaigns for improved profit and effective ROAS. What is ROAS? What is a good ROAS for retailers?

Advertising 52

Advertising Sales Marketing CRM 52

NobelBiz

APRIL 16, 2024

Table of Contents Understanding Omnichannel Customer Engagement Omnichannel customer engagement isn’t just a buzzword; it’s a strategic approach to customer interaction that emphasizes the seamless integration of multiple channels to deliver a consistent and personalized experience.

Contact Center 52

Contact Center CRM Call Center Best practices 52

JustCall

APRIL 9, 2024

This blog will also show which tools you can use to help your business provide best-in-class customer experience! Our focus is on process optimization, system architecture improvement and integration, effective change management strategies, and custom automation solutions. Allows handling of all calling activities on a single platform.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

MARCH 9, 2021

The Keap integration with JustCall will help you streamline communications. In this blog post, we will be covering the different functionalities of the JustCall- Keap integration that contribute to seamless workflows. InfusionSoft) Integration with JustCall. Features to Look Out for in Keap/InfusionSoft Phone Integration.

CRM 52

CRM Accountability Call Center Sales 52

Infinity

JANUARY 19, 2022

Imagine a world where you could directly attribute revenue to your marketing campaigns. But according to HubSpot , while 75% of marketers are reporting on how their campaigns are directly influencing revenue, only 52% of marketers use attribution reporting and only 35% believe that understanding the ROI of their campaign is important.

Advertising 52

Advertising Marketing Sales Analytics 52

JustCall

JUNE 3, 2021

During Auto-Dialer campaigns, agents wish to know the details of the contact, such as their location, occupation, or any other information that makes more meaningful conversations and gets deals done. Also, an overall view of reattempts helps them define the goals for future campaigns. Phone Integration . phone integration!

voip 52

voip Interactive Voice Response Sales Wait times 52

JustCall

FEBRUARY 12, 2021

With the ActiveCampaign-JustCall integration, you can make and receive calls directly from Active Campaign and do a lot more, in a streamlined manner. If you're an ActiveCampaign user, the JustCall and ActiveCampaign native integration will automate so many actions for you. ActiveCampaign Calling and SMS Integrations.

APIs 52

APIs CRM Accountability Marketing 52

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. As an operations director before, half of my job was being a cheerleader.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Infinity

JANUARY 25, 2022

As marketing teams seek to be more strategic in how they reach their intended audiences, there are more opportunities than ever to track campaign impact and report on real ROI. This helps you gain a better understanding of which activities are having the most impact on your bottom-line.

Analytics 52

Analytics Marketing Accountability Sales 52

JustCall

DECEMBER 18, 2020

Integrations. Inbuilt integrations with third-party software such as CRM, sales software, and helpdesk software. Tracking capabilities for interactions between agents, leads, and customers along with access to campaign performance analytics. Here's a snapshot of some of the top JustCall features at large: Multiple Integrations

Interactive Voice Response 52

Interactive Voice Response Analytics CRM Enterprise 52

Talkdesk

FEBRUARY 20, 2020

Native predictive dialing capabilities must encompass: Streamlined, intuitive, campaign management: Set dialing ratio, abandon rate, ring time, answering machine detection. Run multiple campaigns at once, each with its own strategy and settings. Voice and SMS campaigns: Set start and end times for campaigns.

Abandon rate 69

Abandon rate Interactive Voice Response B2B B2C 69

Totango

AUGUST 9, 2022

For example, a marketing team might study the social media activity of all website visitors who purchased a specific product to identify the characteristics of visitors who are most likely to buy. A marketing campaign can then be optimized to appeal to social media users fitting these characteristics.

Best practices 101

Best practices B2B Journey mapping Upselling 101

Infinity

DECEMBER 2, 2021

It’s every marketer’s dream to be able to directly link sales to their campaigns. If you want to improve your overall marketing strategy, you need to have that in-depth knowledge of the activities that are genuinely persuading customers to convert. That’s why marketing attribution is such an important element of reporting and analysis.

Marketing 52

Marketing Sales 52

JustCall

AUGUST 8, 2023

AI in Ecommerce refers to integrating Artificial Intelligence technologies to enhance online shopping for customers. This ad campaign resulted in a 25% increase in opt-ins to the brand’s subscription plan in comparison to its business-as-usual video ads. But first, let’s understand what AI in e-commerce means.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

JustCall

AUGUST 24, 2021

Well-planned call center campaigns help improve the win rate and speeds up customer resolution. Call center campaigns are meant to organize inbound and outbound calling operations according to the needs of the clients. What are Call Center Campaigns? Call center campaigns refer to focused efforts aimed at segmenting all calls.

Call Center 52

Call Center Interactive Voice Response Inbound sales call center software 52

Pointillist

SEPTEMBER 10, 2020

Some of the approaches that customer journey orchestration is often confused with include: Marketing Campaign Automation Marketing campaigns are typically based on customer behavior from one or a limited number of channels. However, the customer never activates their new device.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Real-time Dashboards: The Pulse of Operations Real-time dashboards serve as the nerve center of contact center operations, providing instantaneous insights into ongoing activities.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Hodusoft

SEPTEMBER 6, 2023

It’s not uncommon to find different types of outbound call centers performing different activities. Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. There is no doubt that the right lead-generation campaign can enhance customer retention.

Call Center 96

Call Center call center software Scripts Best practices 96

GetFeedback

APRIL 1, 2019

In fact, customer data company AgilOne surveyed both American and British consumers and found that 70% expect some level of personalization from their preferred brands — a demand that’s only expected to grow as e-commerce tools make it easier to individualize marketing, customer service, and CX campaigns.

Surveys 88

Surveys Feedback CRM Personalization 88

JustCall

FEBRUARY 8, 2021

If you are a Pipedrive customer and looking for a cloud-based phone system for your business, this blog post is going to end your search. So, let's quickly take you through the major features enabled under JustCall-Pipedrive phone integration. JustCall-Pipedrive Phone Integration- What's More? Click to Call & Click to Text.

Accountability 52

Accountability Analytics Call Center Sales 52

JustCall

APRIL 4, 2023

To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. What is CRM Integration?

CRM 52

CRM voip APIs Sales 52

JustCall

JANUARY 14, 2021

Integrations that Went Live in 2020. We introduced brand new integrations with a range of CRM, marketing automation, and other business software. Integrations allow you to call, text and perform a range of other tasks for smooth and convenient workflows. Here are all the integrations that went live in 2020: Shopify.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

Totango

MAY 28, 2021

User adoption is the rate at which your customers are actively using your product. The adoption phase is when your customer begins to integrate your product into their daily workflow. Product Usage: The number of active daily, weekly, or monthly logins. Low user adoption means your customer is not actively using your product.

Metrics 82

Metrics Feedback Accountability Enterprise 82

JustCall

FEBRUARY 8, 2021

If you are a Pipedrive customer and looking for a cloud-based phone system for your business, this blog post is going to end your search. So, let's quickly take you through the major features enabled under JustCall-Pipedrive phone integration. JustCall-Pipedrive Phone Integration- What's More? Click to Call & Click to Text.

Accountability 52

Accountability Analytics Call Center Sales 52

Infinity

NOVEMBER 8, 2021

If you want to measure the impact of your campaigns, you need to understand how to accurately track campaign performance. If you don’t have the full story, how can you make informed decisions about future campaigns? Marketing and metrics go hand-in-hand. How can I pick the right marketing attribution model?

Marketing 52

Marketing Sales Metrics Accountability 52

Cisco - Contact Center

FEBRUARY 18, 2020

Webex Experience Management (formerly CloudCherry), our new customer experience management solution, is integrated into the Cisco agent desktop providing agents and supervisors with customer sentiment, journey insights, and feedback metrics in real-time. Integration with Webex Experience Management (formerly CloudCherry).

Contact Center 125

Contact Center Enterprise Self service contact center solutions 125

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. One of the primary advantages of CRM integration with contact center technology is call flow management. Call center optimization goes beyond minor operational adjustments.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

JustCall

JANUARY 2, 2020

With 2020 close at hand, we at JustCall are excited about all the upcoming updates and integrations. We were able to bring multiple feature updates around JustCall and its integrations. We also launched some new CRM, sales intelligence and marketing automation integrations. Integrations that went live in 2019: .

CRM 52

CRM Analytics Surveys Accountability 52

Totango

AUGUST 8, 2021

This phase continues until your customer has integrated your software product into their daily workflows and can independently use it to achieve their business goals. Always base your communications and campaigns on customer data, and launch them in connection with tangible events and goals.

SaaS 118

SaaS Best practices Metrics Enterprise 118

Noble Systems

MAY 14, 2021

The CRM Contact Center integrates the data stored in the call CRM system with its contact management tools to turn it into productive intelligence for sales teams and customer service groups, and to promote relationship building. 6 Benefits of Integrating Your CRM Platform with Your Call Center System.

CRM 52

CRM Call Center Contact center software call center software 52