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Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

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6 Healthcare Call Center Best Practices

Callminer

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

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Transforming Healthcare Customer Service: The Impact of Digital Tools

Zappix

In the rapidly evolving landscape of healthcare, patient satisfaction and access to care are paramount. With the advent of digital technology, healthcare providers are increasingly turning to innovative solutions to enhance customer service and improve patient experiences.

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State of Conversational AI in Healthcare

kommunicate

But healthcare is a very complex industry. [.] The post State of Conversational AI in Healthcare appeared first on Kommunicate Blog. One can easily ask these chatbots to write code for a mobile app or help summarise a 1,000 pages book in seconds.

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What Role Does CX Play in Healthcare Management?

LiveVox

While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the healthcare landscape, ushering in a new era of patient-centric care.

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The power of generative AI in healthcare: Unmasking 5 key factors beyond the hype

Nuance

… The power of generative AI in healthcare: Unmasking 5 key factors beyond the hype Read More » The post The power of generative AI in healthcare: Unmasking 5 key factors beyond the hype appeared first on What’s Next blog.

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Challenges, Trends and Opportunities for Healthcare Cybersecurity Leaders

Cisco - Contact Center

When managing cybersecurity risk, healthcare has always had higher stakes. When a healthcare organization experiences a cyber attack, it’s about more than just money or reputation – it can be life or … Read more on Cisco Blogs