Hodusoft

JULY 3, 2023

The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. What’s the “standard” AHT for a call center? Call routing and queuing: By determining AHT, call centers and contact centers can optimize their call routing and queuing strategies. How to calculate AHT?

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

VocalCom

AUGUST 7, 2017

If abandonment rates are high, offering customers callback options may ensure that they don’t waste time being placed on hold. For example, paying attention to click-through rates of links communicated through marketing emails, text messages and other channels can reveal whether or not a marketing strategy is leading to actual sales.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

CrazyCall

SEPTEMBER 20, 2018

Optimize Your Hiring Strategies. To adapt your inbound contact center to support foreign languages, you need to optimize your hiring strategies to ensure only the most qualified people are working in your overseas department. These tools can include contact center software and VoIP phone systems.

Contact Center 77

Contact Center Contact center software voip outsourcing 77

TLC Associates

SEPTEMBER 11, 2019

A reporting tool that maximizes contact center data, provides real-time dashboards, and runs unique reports. Contact center software varies greatly in price but can easily cost $100 per agent for a cloud-based solution. Lower your abandon rate? Sound like a lot? How do you improve FCR?

outsourcing 40

outsourcing Contact Center Abandon rate Interactive Voice Response 40

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

DECEMBER 6, 2022

Contact center solutions also deliver other benefits to businesses, such as easier maintenance, greater security, and reduced costs. This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success.

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

Hodusoft

AUGUST 2, 2023

Cost per call is one of the most important metrics for contact centers. As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations. Factors that affect the cost per call How to calculate the cost per call in a contact center?

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Hodusoft

SEPTEMBER 20, 2023

This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Here are some of the most important call-routing strategies: Skills-based routing : This ensures that agents with relevant skills and experience receive specific calls.

Interactive Voice Response 52

Interactive Voice Response Wait times call center software Call Center 52

JustCall

AUGUST 21, 2020

Conventionally, call centers focus on generic functions like appointment scheduling and referrals. But the revolutionized medical call centers cater to special functions. They handle not only appointments but also nurse triage and advertising strategies. But for a medical call center, prioritize these and track routinely.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

Noble Systems

OCTOBER 21, 2020

6 common strategies for call distribution. Which one is best can vary by call center, department, or even by campaign. Priority Routing : This strategy lets you assign a higher priority or value to certain accounts – such as VIPs, repeat customers, higher dollar value accounts, etc.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

JustCall

MARCH 9, 2023

The best way is to work with industry-tested strategies that have proven themselves time and again. In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. AI is everywhere today, and there is a reason for it.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40