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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

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Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

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Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally. CSaaS is the route to making excellent customer support possible.

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Going Mobile: Building a Remote Workforce

NICE inContact

It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go.

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Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

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5 Ways Personalization Drives Sales Success

VocalCom

According to the E-Tailing Group, increasing personalization on more channels can increase overall consumer spending by up to 500%. The post 5 Ways Personalization Drives Sales Success appeared first on Vocalcom Blog. Here are five ways personalization impacts customers’ purchasing habits and drives sales success. They spend more.

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Engaging Customers Through Video: 5 Essential Tips

VocalCom

The Aberdeen Group notes that companies that use video marketing grow revenue 49% faster year over year than those which do not. The post Engaging Customers Through Video: 5 Essential Tips appeared first on Vocalcom Blog. Other customers who are further along on the sales journey might benefit from tutorials. Create a call for action.