REVE Chat Blog

APRIL 22, 2020

Document your customer issues. Microsoft says, 30% of US customers rate chatbot interactions as “very effective” in dealing with customer service issues. However, you must understand the pros and cons of chatbots if they are helping to fix issues rightly. . How chatbots can help to deal with customer complaints?

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful.

APIs 93

APIs Healthcare Scripts Engineering 93

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. You now work predominantly as a communication advisor due to your experience writing books and blogs on technology work and globalization for notable media outlets like Huffington Post and the BBC.

Chatbots 52

Chatbots Contact Center Banking Technology 52

AWS Machine Learning

JANUARY 26, 2024

Accelerate your security and AI/ML learning with best practices guidance, training, and certification AWS also curates recommendations from Best Practices for Security, Identity, & Compliance and AWS Security Documentation to help you identify ways to secure your training, development, testing, and operational environments.

Best practices 122

Best practices Government Engineering Accountability 122

JustCall

APRIL 13, 2020

In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Utilize calendar scheduling services like Calendly, screen-share with websites like join.me , write notes with a digital notepad or have clients sign documents with DocuSign. To begin with, you need to use a reliable chatbot.

Sales 98

Sales CRM Analytics Chatbots 98

AWS Machine Learning

MAY 3, 2023

LLMs have limitations around the maximum word count for the input prompt, therefore choosing the right passages among thousands or millions of documents in the enterprise, has a direct impact on the LLM’s accuracy. The index returns search results with excerpts of relevant documents from the ingested enterprise data.

Enterprise 67

Enterprise APIs Chatbots Government 67

AWS Machine Learning

JULY 18, 2023

This blog post explores an innovative solution to build a question and answer chatbot in Amazon Lex that uses existing FAQs from your website. In this case, we want to offer customers a chatbot that can answer their questions from our published FAQs. text response = self._html2text.html2text(response)

Chatbots 76

Chatbots Scripts Engineering Enterprise 76

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 91

Contact Center Scripts Interactive Voice Response contact center solutions 91

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

AWS Machine Learning

JUNE 27, 2023

You can’t view model artifacts such as weight and scripts, but you can still deploy to SageMaker instances for inferencing. It performs admirably in consumer products like voice assistants, chatbots, and smart appliances. The following screenshot shows a sample example of generating a job post and its output.

Enterprise 66

Enterprise APIs Scripts Chatbots 66

Quiq

NOVEMBER 4, 2022

Pull all this information into a single, easy-to-use document. You don’t have to write out entire scripts, but arming CSAs with product messaging examples can go a long way in ensuring consistency. Program chatbots with the right product messaging. You can create a messaging map, battle cards, or even pull together a Google doc.

Chatbots 52

Chatbots Marketing Sales Scripts 52

Real Blue Sky

MAY 18, 2022

As we referenced in our last blog post, employee’s expectations have also shifted. Moreover, with AI-enabled natural language IVR, customers experience a more intuitive self-service outcome that can reference the organization’s existing FAQs and other documented solutions. It’s not just customer expectations that have evolved.

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

AWS Machine Learning

APRIL 18, 2023

The expectation is that after fine-tuning the GPT-J 6B text generation model on the financial SEC documents, the model is able to generate insightful financial related textual output, and therefore can be used to solve multiple domain-specific NLP tasks. evaluation_strategy – The evaluation strategy used during training.

Finance 66

Finance Scripts APIs Sales 66

AWS Machine Learning

APRIL 18, 2023

The expectation is that after fine-tuning the GPT-J 6B text generation model on the financial SEC documents, the model is able to generate insightful financial related textual output, and therefore can be used to solve multiple domain-specific NLP tasks. evaluation_strategy – The evaluation strategy used during training.

Finance 52

Finance Scripts APIs Sales 52

JivoChat

MARCH 9, 2021

Messaging apps and chatbots allow you to personalize your sales approach. According to Business Insider, almost 40% of global internet users prefer interacting with chatbots instead of virtual agents. Instead, they jump around from sites to social media to blogs, gathering their research as they move through the customer journey.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Ensure that the vendor provides excellent support, such as documentation, training, and responsive customer service, in case you encounter any issues or need help with the software. Salesken SalesLoft Avoma Wingman 1.

Sales 52

Sales Coaching CRM Contact center software 52

AWS Machine Learning

JULY 18, 2023

Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems for applications such as Amazon Connect. In this solution, we showcase the practical application of an Amazon Lex chatbot with LLM-based RAG enhancement.

Interactive Voice Response 80

Interactive Voice Response Engineering Chatbots Self service 80

bold360 Blog

SEPTEMBER 20, 2019

Chatbots and other self-service tools can be used to triage lower value, easy-to-answer questions, freeing up queue space for the complex and high-value inquiries that require human attention. In fact, you may be better off not using bots at all than incorporating scripted bots into your customer support mix.

Customer Service 55

Customer Service Scripts Chatbots Self service 55