category north-america Blog Related Topics 
Toister Performance Solutions
MARCH 11, 2021
About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey consisted of questions grouped into 15 categories, ranging from overall satisfaction to leadership, training, and culture. Posting a 7.4
Anexa BPO
OCTOBER 19, 2020
Last Friday the winners of the North American Customer Centricity Awards were announced. This year Anexa BPO won two prizes in the categories of: BEST USER EXPERIENCE and CUSTOMER TOUCHPOINTS. America’s most Customer Centric companies were crowned this week at the inaugural North American Customer Centricity Awards Virtual Ceremony.
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Anexa BPO
OCTOBER 15, 2021
And if you fall into the secondary category, never sacrifice service for experience – exemplary service must be a “given”, and the onus is on you to facilitate an elevated customer experience surrounding those services. Depending on where your SMB fits should dictate your focus.
Anexa BPO
OCTOBER 15, 2021
And if you fall into the secondary category, never sacrifice service for experience – exemplary service must be a “given”, and the onus is on you to facilitate an elevated customer experience surrounding those services. Depending on where your SMB fits should dictate your focus.
Cisco - Contact Center
JUNE 18, 2020
In their 2020 Aragon Globe for Intelligent Contact Center , Cisco was identified as a leader in its Intelligent Contact Center category. The post Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020 appeared first on Cisco Blogs. Introducing Webex Contact Center Enterprise [Webinar].
Sykes
MARCH 5, 2019
While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement
Joe Rawlinson
DECEMBER 10, 2015
percent higher, according to Epsilon’s most recent report on Q2 2015 North America Email Trends and Benchmarks. Subscriber-oriented emails include newsletters, new blog content alerts and e-course lessons. These types of triggered emails currently generate an open rate 78.7 percent open rate.
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