Anexa BPO
MARCH 24, 2023
This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. That said, technology is only as good as the humans that implement it. To deliver successful customer journeys, exceptional understanding of the consumer is an unchallenged prerequisite.
BlueOcean
OCTOBER 4, 2023
The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. But what’s the best approach?
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Global Response
JUNE 13, 2023
Even better—the vast majority of Mexican agents are bilingual in at least Spanish and English—meaning that you can expand your services (offering bilingual or multilingual customer service), thus offering better customer experiences for your current audience. Ready to perfect your CX? LET’S CONNECT 5.
Anexa BPO
MAY 16, 2022
It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.
Anexa BPO
SEPTEMBER 13, 2022
This might include specifics like cheaper last-mile delivery economics, improved supplier-retailer relationships, implementation of technological applications and advanced data collection for suppliers. With a market share of $2.8 Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
Certified Languages International
JUNE 30, 2023
Bring the human touch to their banking experience. Focus on customer service Be serious about providing a great customer experience. Customer service representatives shouldn’t muddle through a call with the best Spanish they can muster. And customers shouldn’t have to wait to speak with a bilingual agent.
Certified Languages International
AUGUST 10, 2021
Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . It’s exciting, but also a little daunting — especially daunting for call centers that focus on customer experience.
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