Global Response

SEPTEMBER 11, 2023

Call centers should always make use of modern technology to make your communications processes more efficient. Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Do they make use of modern technology to serve customers well?

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Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Outsource Consultants

SEPTEMBER 11, 2018

Honduras is great for companies because of its competitive labor wages, their government is supportive of the outsourcing industry, and their world-class fiber optic technology. Honduran contact centers offer top-tier technological advantages including robust and custom data tracking systems, training systems, and live chat support software.

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Global Response

JULY 23, 2023

Access to specialized skills and technology. Speaking of best-in-class resources, outsourcing can allow you to add specialized resources to your team—whether that’s technology or people. Hiring experts with specialized skills in-house can be costly, and you may not need them long-term or full-time.

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Global Response

JUNE 20, 2023

Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Alongside the human element, there’s also the technological backbone to consider.

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Global Response

JULY 23, 2023

We also implemented state-of-the-art technology that helped drive innovation and improvement to service levels and customer experience, helping Lacoste expand their services , increase online conversions and customer retention and lower their overall costs. With an outsourced call center, bilingual agents are common.

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Outsource Consultants

OCTOBER 2, 2018

Technology. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Health and beauty. Travel and hospitality. Restaurant/food. Roadside assistance. Telecom and cable.

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Quality Contact Solutions

DECEMBER 31, 1969

Complexity in Technology Requirements. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I

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Global Response

FEBRUARY 13, 2022

The biggest drawback to onshore call centers is simply that it costs more on all fronts—from hiring in the US to overhead costs of technology, equipment and working space. If you’re looking for advanced technology, cloud-based systems and reporting and an omnichannel approach, an onshore or homeshore call center might be your best bet.

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Balto

SEPTEMBER 29, 2022

Reviewing the most significant challenges to focusing on the Spanish-speaking market, you can see a pattern emerge — and your bilingual agents are the common thread. If all roads lead to your agents, the solution is to position them for success. An AI-Powered Solution for Quick Success.

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Global Response

JULY 17, 2023

Advanced Features and Integration As the more modern technology, cloud-based solutions come with advanced features and integrations that make your processes and workflows seamless, more efficient and give you advanced optimizations to deliver better service. With cloud-based solutions, your service provider is responsible for the security.

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Global Response

NOVEMBER 14, 2023

Modern technology makes this possible—if your contact center makes use of it. For example, at Global Response, we integrate our language services with one seamless strategy and digitally-integrated customer support system, so that all agents have access to the same policies, knowledge bases, tools, QA scorecards and so on.

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