BlueOcean

OCTOBER 4, 2023

The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. But what’s the best approach?

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

And with 68 million US residents speaking another language besides English at home, multilingual support isn’t just an added bonus for the customer experience. Multilingual support can also improve your customer service overall, by improving conversion rates, lowering call attrition, and so on.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

FEBRUARY 13, 2022

The biggest drawback to onshore call centers is simply that it costs more on all fronts—from hiring in the US to overhead costs of technology, equipment and working space. Your call center management, whether in-house or outsourced, should be experienced with remote work best practices and be able to train virtual agents on them.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62