Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

Mindtouch

FEBRUARY 16, 2017

Marketing focused on the 4Ps —also known as the “ marketing mix ” that originated in 1964, or the producer-oriented model: product, price, promotion, and place. People emerges as both customer experience and employee engagement. Notice it’s referred to as the producer-oriented model, not the customer-oriented model.

Real estate 48

Real estate Big data Upselling Self service 48

ClearAction

JUNE 8, 2015

Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. Originally published on IBM Big Data & Analytics Hub. Employee Engagement: Living Your Brand Promise.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

ProProfs Blog

JUNE 30, 2020

He delves into the powerful idea of The Golden Circle based on which organizations can further lead, inspire and grow in a competitive market. It talks about the different decisions, mistakes, and successes that Zappos made to be where it is today in the market. That’s what Simon Sinek discovered when studying these leaders closely.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. The focus on acquisition, scores and fixing issues has been replaced with outside disruption, market ecosystem expectations (i.e.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. ” — Kristyn Emenecker , Executive Leader — Marketing, Strategy, Product, CX. Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

JUNE 21, 2018

The Profit Impact of Market Strategy’s database found that companies who lead in service have 12 times the profitability and 9% greater growth than poor service providers. A report by the American Customer Satisfaction Index proved that the leading companies consistently outperformed the market. Bain & Co. Bain & Co.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

Natalie Petouhof

JUNE 9, 2016

The six areas are: increased revenue through new products and services; enhanced communications, marketing and public relations; improved employee engagement; better business cost efficiencies; expanded business value in customer service; and heightened senior leadership and board member business guidance.

Technology 45

Technology CRM Customer centricity Analytics 45

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Personalized responses/recommendations: Many brands, like Thread , are using AI to deliver highly personalized emails and other marketing materials at scale. Survey your customers for employee feedback.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Gamification 45

Gamification Management Analytics Metrics 45

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. This is a book filled with “treasure and big ideas” according to marketing guru Seth Godin.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. Article by Kate Rogerson Kate is the Content Marketing Specialist at Comm100.

Education 65

Education Chatbots Wait times Surveys 65