Remove Big data Remove Employee engagement Remove Gamification Remove Marketing
article thumbnail

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. ” — Kristyn Emenecker , Executive Leader — Marketing, Strategy, Product, CX. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

He delves into the powerful idea of The Golden Circle based on which organizations can further lead, inspire and grow in a competitive market. It talks about the different decisions, mistakes, and successes that Zappos made to be where it is today in the market. That’s what Simon Sinek discovered when studying these leaders closely.

article thumbnail

Top 30 Customer Service Books Every Team Needs to Read

Comm100

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.