ProProfs Blog

JUNE 28, 2019

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. The Solution.

Journey mapping 95

Journey mapping Entertainment Sales Big data 95

CSM Magazine

FEBRUARY 22, 2022

Freshdesk is one of the best customer experience tools for IT companies. It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Loggly (logs search and analytics software).

Customer Experience 52

Customer Experience CRM Big data SaaS 52

CSM Magazine

JULY 16, 2020

Customer service is what matters most. It’s a sentiment that is reflected in the latest findings of multinational professional services company Ernst & Young (EY). AI can propose personalised offerings based on customer needs and then swiftly identify opportunities for intelligent lead generation. Don’t rush in!

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants. . Abbie Heslop at EBI.AI to “Where’s the nearest pizza place?”

Self service 59

Self service Marketing Automotive Transportation 59

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m. March 2; Webinar.

CRM 22

CRM Analytics Enterprise Marketing 22

CSM Magazine

JULY 3, 2017

The efforts companies make to customize the experience are triggered by the need to secure existing clients and attract new ones by positive word of mouth. Customer-Centric Culture. There is a recurring feedback loop between clients’ expectations from a provider and the level of service. Personal with an AI twist.

Brand ambassadors 56

Brand ambassadors Customer centricity Healthcare Advertising 56

CSM Magazine

MARCH 14, 2020

At first sight, it might not seem like project management has a lot to do with customer service. When thinking of a PM, we picture someone sitting behind a desk, elbows deep in paperwork, not someone working in the dynamic and interactive environment of customer service. Problem-solving.

Customer Service 75

Customer Service Management Big data Customer Care 75

CSM Magazine

APRIL 5, 2022

To stay ahead of the competition, financial service providers need to focus on providing excellent customer service. In this article, we will discuss ten ways financial service companies can improve the customer service they provide, create loyal customers and boost their bottom line.

Customer Service 52

Customer Service Big data Self service Banking 52

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.

Technology 52

Technology Transportation Healthcare Education 52

CSM Magazine

OCTOBER 6, 2020

Get it right and 61% of consumers said they would share positive experiences with friends and family, 59% said that they would have higher loyalty to the company and 55% said that they would purchase more products and provide high ratings and positive feedback on social media. Therefore, ethical AI is an opportunity not to be missed.

Automotive 52

Automotive Transportation Healthcare Big data 52

CSM Magazine

FEBRUARY 27, 2020

The truth is AI is totally revolutionising our approach to data through its amazing ability to capture, process and analyse masses of unstructured data across the business. Now is the time to consider what AI can do for customer service in your organisation but stop before leaping in. Put data at the heart of AI design.

Automotive 59

Automotive Transportation Telecommunications Big data 59