Avaya

MAY 23, 2017

Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. Rather, most fail to understand their customers well enough to envision a truly customer-centric, digitally-transformed environment.

Customer centricity 42

Customer centricity Contact Center Big data Analytics 42

Amity

JUNE 14, 2016

Beyond your product meeting a customer’s need, it’s important that you’re laying down the foundation for the future. While there isn’t a one-size-fits-all approach to creating a long-term relationship with your customers, we’ve gathered some tips to help. Treasure Data - Received $11.5M

Real estate 56

Real estate SaaS Government Healthcare 56

C3Centricity

OCTOBER 22, 2018

Personalisation has become essential in all engagements between companies and their customers. In fact, this is one of the most important uses of Big Data, both now and for the foreseeable future. Personalisation has become essential in all engagements between companies and their customers. So there you have them.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

ClearAction

MAY 3, 2019

Some digital experience efforts are vertically-siloed solutions, with inherent value limitations since they are not integrated at the customer level and enterprise level. Following a digital transformation roadmap is a set of rapids fraught with peril, sure to tip your kayak over,” explained Dennis. We’re moving into a new model.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

CX Journey

FEBRUARY 27, 2015

You''ll need to have clearly-defined rules and guidelines for how the customer experience management strategy will be executed. How will you transform to a customer-centric culture? How do you continue to motivate employees to focus on the customer? How will you listen to customers? Who will use the data and how?

Customer Experience 86

Customer Experience Government Journey mapping Customer centricity 86

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda. Satisfaction measurement.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Transportation Entertainment Customer centricity 48

Talkdesk

APRIL 21, 2017

In this session, CEO Tiago Paiva welcomes the customer heroes in attendance and is joined by a few members of the Talkdesk team to walk through some of the major milestones and accomplishments of the past year. When to Tell a Customer What They Need. Turning Big Data Into Big Decisions.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. What do you think?

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. They talk about customer centricity but very few actually go beyond voicing their opinions. What do you think?

Big data 59

Big data Marketing B2C CRM 59

ClearAction

JULY 11, 2023

Make it easy for customers to give you feedback any time, any way , about anything they want to talk about. This increases trust and customer-centricity from customers’ viewpoint. Your AI/ML/big data is grossly incomplete without mining Customer Service calls.

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Comm100

FEBRUARY 16, 2018

Tema Frank, Customer Experience Expert and author of PeopleShock: The Path to Profits When Customers Rule, predicts that 2018 will see more of these breaches. There will be more big data security breaches,” she writes. So, what’s a customer-centric company to do? Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40