Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Turning Big Data into Big Decisions. In this Opentalk session, Tomasz reveals the biggest mistakes startups make with their metrics and what to do about it to optimize your business.

Big data 40

Big data Metrics Customer centricity Feedback 40

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Turning Big Data into Big Decisions. In this Opentalk session, Tomasz reveals the biggest mistakes startups make with their metrics and what to do about it to optimize your business.

Big data 40

Big data Metrics Customer centricity Feedback 40

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Previously, only the top dogs in any industry had access to phone metrics. The most helpful phone metrics to track.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

NobelBiz

APRIL 30, 2024

The development of AI in customer service began with simple automated systems and has evolved into sophisticated AI solutions capable of handling complex queries with a human-like understanding. This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

The development of AI in customer service began with simple automated systems and has evolved into sophisticated AI solutions capable of handling complex queries with a human-like understanding. This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. What do you think?

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52