CCNG

NOVEMBER 16, 2022

When most business leaders hear the term “improve customer experience,” many immediately think of investment … new systems, more customer service agents, etc. With the right approach, improved customer experience can also dramatically reduce operating costs. Leverage Data – Big data can be powerful if managed effectively.

Customer Experience 195

Customer Experience CCNG Customer centricity Big data 195

C3Centricity

OCTOBER 22, 2018

I often wonder how we so easily forget that customer service is after all just two people connecting and engaging for mutual benefit. Is that how your own customer care centre exchanges feel? How do we so easily forget that customer service is just two people connecting and engaging for mutual benefit?

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda. Satisfaction measurement.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. What do you think?

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. They talk about customer centricity but very few actually go beyond voicing their opinions. What do you think?

Big data 59

Big data Marketing B2C CRM 59

Comm100

FEBRUARY 16, 2018

Adopt a customer service solution that takes care of social messaging in the same console as your live chat, or at least ensure that your social media is in part owned by your customer service team to ensure quality customer care over messaging apps. There will be more big data security breaches,” she writes.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40