Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Have you used Big Data in your business?
Beyond Philosophy
MAY 31, 2017
Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias. Are You a Liar?
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Beyond Philosophy
FEBRUARY 5, 2018
One of the most important things we teach in our customer experience consultancy is that customers’ feelings and subconscious factors are the biggest influencers of customer behavior. Be Warned: You Can’t Rely on Big Data! We often say that customers — and humans in general – are irrational. Would you shop at Amazon Go?
360Connext
MARCH 13, 2017
Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. There are entire organizations learning how to manage and manipulate the incredible amount of data now available to us. Sign Me Up! CXI® Club News Reach for the stars!
AWS Machine Learning
FEBRUARY 29, 2024
She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23. AI/ML Solution Architect at AWS, focuses on generative AI and applies his knowledge in data science and machine learning to provide practical, cloud-based business solutions. Nihir Chadderwala is a Sr.
Callminer
JULY 15, 2019
We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Thursday, July 25th Customer Experience.
Beyond Philosophy
NOVEMBER 19, 2020
I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going.
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