Jon Arnold

APRIL 22, 2022

There will be a lot of talk about how Huawei is innovating, but also to take a broader look at the role big tech companies can play in making the global economy more sustainable. The webinar is a live event, running next Friday - April 29 - from 11am to 1pm EST. Registration details are here - and hope you can join us.

Enterprise 52

Enterprise Technology Big data Customer Experience 52

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias.

Surveys 343

Surveys Big data Engineering Advertising 343

Jon Arnold

OCTOBER 16, 2020

Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. Clearly CX involves many moving parts, and it’s not hard to see why contact centers are getting overwhelmed with this data deluge. The mind boggles.

Big data 98

Big data Contact Center Analytics Metrics 98

Jon Arnold

NOVEMBER 2, 2020

19 Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data , JAA blog, Oct. The Hybrid Workplace - Dual Set of Challenges for Driving Collaboration , BC Strategies, Oct. 27 DRaaS - a Better Way to Enable Telephony in Microsoft Teams? , UC Today, Oct.

voip 59

voip Big data Analytics Contact Center 59

Beyond Philosophy

FEBRUARY 5, 2018

To learn more about how you can apply these concepts to improve your Customer Experience, join our FREE webinar tomorrow and listen to our Intuitive Customer Podcast. Be Warned: You Can’t Rely on Big Data! Would you shop at Amazon Go? Tell me why – or why not – in the comments section below.

Consulting 250

Consulting Consulting Big data Banking 250

Fonolo

SEPTEMBER 19, 2018

Webinar: The Impact of AI in Customer Experience. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. We’ll talk about: How AI Can be Used to Create Better CX.

Airlines 237

Airlines Chatbots Education Contact Center 237

Fonolo

AUGUST 30, 2018

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Gartner predicts that in the next two years, 25% of customer service operations will be catered by forms of AI. Interested in learning more? Flavio Pereira , Founder and CEO, Nuveo.

Customer Experience 73

Customer Experience Contact Center Big data Chatbots 73

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Big data Coaching CRM 57

360Connext

MARCH 13, 2017

Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. There are entire organizations learning how to manage and manipulate the incredible amount of data now available to us. Sign Me Up! CXI® Club News Reach for the stars!

Big data 77

Big data Education Consulting Consulting 77

Avaya

JUNE 9, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

Enterprise 41

Enterprise Big data Analytics Technology 41

ProProfs Blog

JUNE 28, 2019

Moz.com, for instance, mentions its software in some informational articles, shows how it is being used, offers free webinars and free trials. It may take months of reading articles and attending webinars to get to the free trial stage. All that effort to convert a small fraction of readers into buyers. The Solution.

Journey mapping 95

Journey mapping Entertainment Sales Big data 95

Jon Arnold

DECEMBER 11, 2020

This is the 6th piece of original, new content I’ve shared this week - writeups, webinars and video - plus I contributed to a podcast yesterday that will air next week; and my December newsletter and podcast went out last Friday. Sure has been busy lately. Yes, I’m glad it’s Friday!

Contact Center 59

Contact Center Big data 59

aircall

FEBRUARY 24, 2021

Tap into big data. Big data are huge sets of data that reveals trends, patterns, and associations as it relates to your customers. Leverage Data & Technology to Drive More Sales . If you’re still unsure of how to streamline your sales processes,check out our upcoming webinar. Andreï Sochala.

Sales 62

Sales Technology call center software CRM 62

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. How much data? Now that we’re just shy of 2017 (how time flies!)

Marketing 74

Marketing Technology Big data Entertainment 74

Amity

JUNE 15, 2017

In order to segment your customers, you can either apply value-based, persona or big data segmentation. If you liked this blog but need help with any one of the suggested segments above, I strongly suggest attending my webinar on June 28th " The Definitive How-To For Account Segmentation Models " - Save your seat here.

Big data 73

Big data Accountability Management Customer Experience 73

Fonolo

OCTOBER 31, 2018

Think “P2P”, “big data”, “IoT”, or “blockchain”. Last week we did a webinar on this topic. Subsequently, you get some start-up successes, then a rush of VC-funded efforts, then an overshoot in expectations, and finally a settling-in to some kind of status quo. But “AI” is a different animal. See below (from Mary Meeker ).

Call Center 105

Call Center Self service Technology industry standards 105

Fonolo

SEPTEMBER 11, 2018

Webinar: The Impact of AI in Customer Experience. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Register for “The Impact of AI in Customer Experience” here.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

CX Journey

DECEMBER 13, 2017

That statement has plagued companies for a long time and for a variety of reasons - not the least of which is that they just don’t know what to do with the data: how to analyze it, how to use the outputs, what the outputs mean, etc. If you miss the webinar today, you'll still be able to access it on demand via the same link.

Analytics 45

Analytics Customer Experience Big data Surveys 45

AWS Machine Learning

FEBRUARY 29, 2024

She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23. AI/ML Solution Architect at AWS, focuses on generative AI and applies his knowledge in data science and machine learning to provide practical, cloud-based business solutions. Nihir Chadderwala is a Sr.

APIs 114

APIs Healthcare Scripts Enterprise 114

Natalie Petouhof

MAY 27, 2016

If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place.

CRM 40

CRM Automotive Analytics Big data 40

Fonolo

SEPTEMBER 13, 2018

Webinar: The Impact of AI in Customer Experience. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. We’ll talk about: How AI Can be Used to Create Better CX.

Multichannel 83

Multichannel Big data Contact Center Call Center 83

C3Centricity

OCTOBER 22, 2018

In fact, this is one of the most important uses of Big Data, both now and for the foreseeable future. This is one of the most important uses of Big Data, both now and for the foreseeable future. For more ideas about improving your customer understanding, why not watch the FREE Customer Centricity Champions Webinar ?

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Watch this webinar with guest Forrester Research’s Ian Jacobs as we discuss all sorts of AI aspects: Register for 1pm EST / 10am PST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Mindtouch

APRIL 2, 2018

Dr. Michael Wu gave an engaging presentation showing how data tells a story. Dr. Wu pointed out that big data alone doesn’t provide the necessary information for machine learning because not all data is relevant. Overall, the Consortium Member Summit was a major success and extremely informative. Stay tuned for those!

Customer effort 48

Customer effort Big data Self service Personalization 48

Fonolo

SEPTEMBER 11, 2018

Webinar: The Impact of AI in Customer Experience. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Register for “The Impact of AI in Customer Experience” here.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

CSM Magazine

JUNE 8, 2020

There are many reasons for customer churn, but a very small number of companies consider the improper use of big data to be an issue that can cause customer churn. All companies deal with data, and the more customers you have, the more data you need to keep track of. Webinars and Q&A sessions. Newsletters.

Sales 52

Sales Big data B2B Metrics 52

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. A: I was talking with the company, they’re global.

Gamification 98

Gamification Accountability B2B Enterprise 98

CX Journey

MARCH 4, 2016

I partnered with Passenger , an online communities solution provider, to host a webinar earlier this week on this very topic, The Biggest VoC Problem. It's not just enough to listen for the sake of checking the box or for tracking the metric. It's not about that. But there are plenty of companies who do just that. and How to Solve It.

Metrics 44

Metrics Big data Customer Experience Analytics 44

CX Journey

FEBRUARY 27, 2015

I just hosted a webinar about the 7 Deadly Sins of Journey Mapping. Some posts I''ve written related to this Sin include: Tips to Help You Close the Loop with Your Customers Transforming the Customer Experience with Big Data 6. I guess that put me on a 7 Deadly Sins kick. Making the employee experience an afterthought.

Customer Experience 86

Customer Experience Government Journey mapping Customer centricity 86

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. March 2; Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m.

CRM 22

CRM Analytics Enterprise Marketing 22

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.)

Banking 225

Banking Customer centricity Big data Finance 225

Natalie Petouhof

JULY 14, 2015

The goal is to have consumers view the industry as a responsible user and steward of consumer data and insights – thus forming the common foundation from which the digitally enabled value exchange can be optimised by individual companies.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). ” (See their diagram on the right) In it they highlighted ChatBots, Big Data analytics, Mobile customer support and messaging Apps. These are the first three steps of my CatSight Process for actionable insight development. (If

Technology 48

Technology Transportation Entertainment Customer centricity 48

Beyond Philosophy

SEPTEMBER 11, 2017

Leverage Big Data for all it’s worth. Take all those hundreds of thousands of bits of data, and start getting to know who your customers are, what they want, and how they communicate. Customers are yearning for greater simplicity, but how do we simplify our communications and, at the same time, our customers’ experiences?

Advertising 384

Advertising Consulting Consulting Government 384

CSM Magazine

NOVEMBER 19, 2021

Are they watching your training videos and webinars? With proper technology and data management, fully leveraging insights from all these different customer interactions and touchpoints are made possible. What are customers searching for on your website? What blogs are they reading? What problems has this customer had in the past?

Customer Service 98

Customer Service Enterprise Big data Technology 98

Fonolo

SEPTEMBER 4, 2018

Webinar: The Impact of AI in Customer Experience. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Register for “The Impact of AI in Customer Experience” here.

Call Center 209

Call Center Self service Contact Center Chatbots 209