solution-partners 
Callminer
OCTOBER 22, 2019
Outbound would be a sales and marketing solution to help your business grow. Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. There are three primary options when partnering with an external provider: . If you are U.S.
CSM Magazine
JANUARY 29, 2024
Preparing for CMS test call season requires strategy, training, and a close-knit partnership with your organization’s language services partner, but the process doesn’t have to feel like a black box. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions.
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Call Experts
OCTOBER 5, 2023
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Comprehensive training programs for agents.
Call Experts
APRIL 8, 2024
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Comprehensive training programs for agents.
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AWS Machine Learning
FEBRUARY 13, 2023
With the increasing use of artificial intelligence (AI) and machine learning (ML) for a vast majority of industries (ranging from healthcare to insurance, from manufacturing to marketing), the primary focus shifts to efficiency when building and training models at scale. The following diagram illustrates the solution architecture.
CSM Magazine
JUNE 27, 2023
Zenarate , the leading natural language AI Simulation Training solution for customer and prospect-facing agents, today announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
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