customer-stories 
Global Response
MARCH 27, 2024
This transformative approach streamlines operations and significantly enhances the quality of customer interactions. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. Let’s take a look.
Customer Guru
JUNE 29, 2018
We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help! Transcript.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
Skybridge
APRIL 28, 2021
A True Story of Patient Experience Gone Wrong and 3 Ways to Make it Right. In one short year, everyone in the healthcare industry has experienced radical, upheaval. This is a real story. There are three best practices to differentiate your company and keep patients happy: 1. Much of it painful. Skybridge Americas.
AWS Machine Learning
NOVEMBER 22, 2022
Recently, based on Amazon Forecast, we helped one of our retail customers achieve accurate demand forecasting, within 8 weeks. In addition, we estimated that by fulfilling the correct number of items, sales could increase by up to 11.8%. Presenting an overall better customer experience. Data challenges.
Clarabridge
NOVEMBER 4, 2015
Guest blogger Kim Zieroth is the Senior Customer Loyalty Manager, Analytics, for GE Healthcare. “We This is exactly the kind of thing I love to hear in my role leading the Customer Insights program for GE Healthcare. For example, to get customer-driven product suggestions, we collect conduct customer surveys.
Callminer
JULY 23, 2019
Providing accurate, real-time, and consistent feedback plays an important role in employee engagement , which in turn improves employee satisfaction and motivates agents to provide excellent customer service. Getting customers to the right agent was a challenge. Leverage analytics to offer targeted agent training and coaching.
Expert insights. Personalized for you.
62 
Let's personalize your content