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Techniques for Creating Effective Customer Service Scripts for Your Call Center

Global Response

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

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Revolutionize Outbound Sales Call Training with AI-Powered Solutions

Vistio

The Limitations of Traditional Outbound Sales Call Training Traditional outbound sales call training mainly relies on scripted sales pitches, role-playing exercises, and in-person workshops to train sales representatives. Join us as we embrace the potential of AI-powered training solutions to revolutionize sales training.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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How Amazon Search M5 saved 30% for LLM training cost by using AWS Trainium

AWS Machine Learning

In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant.

Scripts 95
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5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

Implement ongoing and regular training to practice best practices for call handling. Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. What scripts or key language or techniques were used in these calls? Check QA logs.

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Build custom code libraries for your Amazon SageMaker Data Wrangler Flows using AWS Code Commit

AWS Machine Learning

Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow.

Scripts 63
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The Complete Sales Coaching Guide: Tips and Techniques from Sales Leaders

JustCall

It is a continuous exercise where managers help reps achieve their objectives. Sales managers can also use call recordings in building powerful sales scripts, and pitches. Is there a winning cold calling script I can use?". What is the best way to build rapport with prospects?" . High time you did! What is Sales Coaching?