Best practices Exercises Metrics Scripts 
Steve DiGioia
JANUARY 6, 2020
Can Go Off Script. ? Nobody needs to write your words. Do the exercise again. Next on your list is training him/her on your company’s best practices, available methods of customer contact, service metrics, and overall expectations, just to name a few. You’re all set. But are you? Do you only need 5?
AWS Machine Learning
NOVEMBER 22, 2023
In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant.
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Global Response
MARCH 20, 2023
Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. But how can companies practically improve agent training and performance? Implement ongoing and regular training to practice best practices for call handling. Check QA logs.
Fonolo
JANUARY 11, 2022
One Contact Resolution features their top 10 best practices for the title KPI, which measures the number of customers who have their problem resolved within one contact center interaction. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012), Renée Evenson.
JustCall
JULY 29, 2021
It is a continuous exercise where managers help reps achieve their objectives. Sales managers can also use call recordings in building powerful sales scripts, and pitches. Call center metrics give you a holistic view of how your agents are performing. Is there a winning cold calling script I can use?". High time you did!
AWS Machine Learning
JANUARY 26, 2024
The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.
Callminer
SEPTEMBER 23, 2020
Download the report, The Insider’s Guide to Outbound Contact Centers , to leant more about the outbound calling marketplace, as well as best practices for outbound contact centers. “A good outbound sales script contains a strong connecting statement. Keep metrics in mind and up to date. Aim to connect.
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