SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Best practices for content marketing.

SaaS 12

SaaS Marketing Upselling Engineering 12

Satrix Solutions

JUNE 10, 2020

Despite all the emerging technology and shifting landscapes, email is probably the most effective way of getting your survey out there. And you’ll see an example of this later in our talk today when we offer up our free ebook. And certainly, they can integrate with your particular SaaS product. Send Your Survey Via Email.

Surveys 78

Surveys Feedback SaaS B2B 78

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Question 1.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

ClientSuccess

AUGUST 21, 2019

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity.

SaaS 45

SaaS Best practices Accountability Personalization 45

ClientSuccess

SEPTEMBER 3, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Guest Feature.

Consulting 52

Consulting Consulting SaaS Best practices 52

ClientSuccess

JULY 14, 2017

This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. He previously served as principal consultant for Service Excellence Partners, a firm helping subscription-based technology companies retain and grow customer relationships.

SaaS 41

SaaS Best practices Consulting Consulting 41

ChurnZero

DECEMBER 28, 2018

Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Download this eBook to learn best practices for closing out the year strong and getting set up for a successful new year. We hope you enjoy the blog posts on this list and that you start off the new year strong!

Best practices 49

Best practices Metrics SaaS Sales 49

ClientSuccess

OCTOBER 5, 2017

Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. Technology. First, let’s look at technology. Within the last decade, technological advancements have pushed the customer success industry forward by leaps and bounds. Customer success is an ever-changing role.

SaaS 41

SaaS Best practices Accountability Technology 41

ClientSuccess

JULY 31, 2017

The 2017 CODiE award for Best Customer Success Management Solution recognizes ClientSuccess as an innovative platform solution that both the frontline customer success managers (CSMs), managers, and executives use to drive customer success as a culture in their organizations. Ultimate Guide to SaaS Customer Success Metrics.

Management 40

Management SaaS Best practices Metrics 40

ClientSuccess

JULY 12, 2017

3 Reasons Why Hubspot, Ominture, and ExactTarget Had SaaS Success. Stacey has been at Scale Venture Partners for over 17 years, and when asked what she looks for in a successful investment, she was quick to highlight three SaaS companies all from outside Silicon Valley: Hubspot, Omniture, and ExactTarget. High customer churn.

SaaS 40

SaaS Metrics Benchmark Best practices 40

ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

CRM 59

CRM Customer retention Technology Best practices 59

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role?

Best practices 40

Best practices SaaS Consulting Consulting 40

ClientSuccess

OCTOBER 3, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role?

Best practices 52

Best practices SaaS Metrics Accountability 52

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. DOWNLOAD the Expansion Selling eBook: [link]. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Upselling 52

Upselling Customer centricity Sales Accountability 52

ClientSuccess

JULY 5, 2017

As any SaaS professional knows, even the best laid plans sometimes hit roadblocks. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks.

Sales 40

Sales Upselling Best practices SaaS 40

ClientSuccess

AUGUST 30, 2018

As a customer success leader with over 30 years of experience in the technology industry, Carine brought her story of dedication, personalization, and resiliency to the CS100 Summit stage and discussed how an organization-wide culture of customer-focused success is key for innovative companies to thrive in today’s marketplace.

SaaS 40

SaaS Best practices Personalization Metrics 40

ClientSuccess

JANUARY 5, 2018

Two Popular Examples of SaaS Onboarding Engagement Models: High Touch Onboarding: This model involves plenty of 1:1 interactions between a customer and a brand. If you are looking for technology to help you help make your onboarding process scalable and repeatable—this is our passion and we’ve built software that helps you do this with ease.

Journey mapping 40

Journey mapping SaaS Feedback Sales 40

Nicereply

APRIL 30, 2020

Depending on your saas pricing model , you could offer the user a temporary up his package like a compensation (for example, for 2 days). This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. One scenario if the user did not understand how it works.

Sales 69

Sales Customer Service Upselling CRM 69

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . Get your own free copy of this eBook.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 6, 2023

This eBook is our team’s attempt to share Implementation best practices, especially for SaaS / Product companies, based on our experimentation & learnings from the last several years. These best practices for a successful handover have been learned and applied by our team.

Best practices 10

Best practices SaaS B2B Sales 10

SmartKarrot

FEBRUARY 7, 2023

This eBook is our team’s attempt to share Implementation best practices, especially for SaaS / Product companies, based on our experimentation & learnings from the last several years. These best practices for a successful handover have been learned and applied by our team.

Best practices 10

Best practices B2B Sales SaaS 10

ClientSuccess

DECEMBER 18, 2017

This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. We’re lucky to have this week’s frontline CSM best practice come from Erica Newell of Marketware. Ultimate Guide to SaaS Customer Success Metrics. Key Takeaway.

Best practices 41

Best practices Coaching SaaS Analytics 41

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

APRIL 3, 2020

Maybe it’s best practices or pieces of the product that they’re not using—all coming out in an automated way, such as providing customer health checks on a quarterly basis with a link to a webinar. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. 7-9) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.

Management 41

Management Feedback Personalization SaaS 41

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Unfortunately, sometimes you are limited by the technology and resources you have, so you have to rely on things like Zoom.

Sales 41

Sales Upselling SaaS Best practices 41

ClientSuccess

JANUARY 30, 2023

This will depend on the experience of your CSM, the stage of your SaaS business, etc. The volume of customers per CSM can be increased through helpful technology and automation. Building software (technology) that makes this easy to do is our passion at ClientSuccess. But a good rule of thumb is to not assign over 50 accounts.

Best practices 70

Best practices Accountability SaaS Enterprise 70

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What processes, tools, technologies, routines, data are required? Ultimate Guide to SaaS Customer Success Metrics.

Consulting 40

Consulting Consulting Coaching Metrics 40

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. .

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

SmartKarrot

APRIL 23, 2020

Finding the right platform : Technology is at the forefront of everything today. You can make a plan but to implement the same you need technology. It is important for a CSM to keep learning and be flexible enough to adapt to latest and more advanced methodologies which a technology platform provides and keeps updating.

B2B 10

B2B Technology Best practices Service level 10

ClientSuccess

MAY 9, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? Company : Grow.com.

Best practices 40

Best practices SaaS B2B Metrics 40

ClientSuccess

MAY 16, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? Company : Marketware.

Management 41

Management Best practices Coaching SaaS 41

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. 3) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.

Engineering 40

Engineering SaaS Sales Best practices 40

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Question 6.

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45