JustCall

FEBRUARY 3, 2021

Managers and supervisors can easily help provide verbal coaching to the agents without affecting or intervening the conversation. In this way, agents receive real-time training from managers in an effective manner. At times, managers and supervisors may need to hop on to calls between the agents and customers.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

Balto

SEPTEMBER 23, 2022

At the same time, managers can continuously iterate on their playbooks with little-to-no interaction — giving them valuable time back to their day. Managers can source high-performing playbook content, lock dynamic prompts and checklists, and view agents’ variations for possible inclusion in the playbook to test with the team.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Playvox

JUNE 22, 2023

Metrics such as peak times, number of calls handled, cost per call, and other KPIs help organizations manage staffing requirements, forecasting, and spotting trends. Average Age Of Query This call center metric measures the average length of time unresolved customer queries stay open.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

ClientSuccess

MARCH 21, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? Question 1.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

ClientSuccess

MARCH 13, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Sam Feil , Customer Success Manager. Time management has always been a practice I’ve been looking to better as a CSM. Question 1. Question 6.

Management 40

Management Best practices SaaS Metrics 40

NobelBiz

MARCH 5, 2024

In-Depth Reporting : Generate detailed reports that offer a granular look at performance metrics over time, facilitating strategic planning and continuous improvement. Contact Center Reporting Best Practices Implementing contact center reporting systems is a significant step towards optimizing customer service operations.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

DECEMBER 15, 2020

Managers should be able to view all the outbound and inbound calling activities of their agents with the call analytics feature. At the same time, managers get a chance to view live call activity easily. Book a demo call with our experts to get a deep dive into all the call center software features. Read More, Here.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

SmartKarrot

APRIL 14, 2023

Time Management Time management is another critical skill that managers need to master. Managers are often under a lot of pressure to deliver results in a timely manner. Effective time management involves prioritizing tasks, delegating effectively, and managing time efficiently.

Management 10

Management Construction Morale B2B 10

Serenova

AUGUST 25, 2020

This heightened need for exceptional customer care, in turn, necessitates comprehensive workforce management processes designed to equip CX leaders with the data and insights required to identify and resolve issues as needs change quickly. 4 Workforce Management Best Practices that Ensure Customer Service Doesn’t Fall Short.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40

JustCall

MARCH 29, 2022

Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized. A system with call recording capabilities also helps ensure that the team adheres to best practices of making successful pitches and delivering exceptional customer service.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

SmartKarrot

FEBRUARY 2, 2022

With 500+ attendees, the webinar highlighted some key strategies, situations, and best practices for the customer success industry. They need to have more customer-facing skills like stakeholder management, time management, project management, change management , and team management,” he adds.

Upselling 19

Upselling Best practices Sales Accountability 19

SmartKarrot

APRIL 18, 2023

As your customer base grows, business leaders must know the latest and best practices to ensure low customer churn rates and high product renewals. When hiring customer success managers, look for candidates with experience in your industry or a related field. 30% Interview results. 10% Perceived company cultural fit.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

DECEMBER 16, 2022

Time management. For customers to do their jobs on time, they must have good time management skills. It plays an important role in staying intact to complete the project on time without delays. It is possibly one of the most crucial elements in customer management. Missing the deadlines.

Sales 10

Sales Upselling Management B2B 10