Best practices Coaching Healthcare Sales 
Callminer
JULY 23, 2019
To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Others are from training and leadership professionals, experts in the area of training and coaching employees. Leverage analytics to offer targeted agent training and coaching.
CSM Magazine
JUNE 27, 2023
Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
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Hello Customer
APRIL 9, 2020
It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. As an example, let’s look at a retail company of which online sales went up with 30 to 40% (yes, we have portfolio companies that are experiencing this!). This doesn’t just apply to e-commerce.
Myra Golden Media
APRIL 5, 2023
By providing clear guidance and keeping the conversation focused, you can move the caller toward the desired result, whether a sale, a resolution to a problem, or simply a satisfied customer. For example, signposting can guide patients through complex medical procedures or provide guidance on managing chronic conditions in healthcare.
Balto
JANUARY 22, 2024
We’ll help you understand how generative AI can skyrocket your contact center’s efficiency, improve data analysis capabilities, streamline QA and coaching processes, and make customers happier. The manual, time-consuming approach means that you’ll have to compromise and make your coaching sessions much more generic than they should be.
Integrity Solutions
MARCH 20, 2020
Last year, a healthcare client requested that we translate our flagship Integrity Selling program – traditionally an in person event – to a virtual program spaced out over multiple days. In healthcare, as in many industries, they simply couldn’t afford to have their sales team spend multiple days out of the field.
Balto
OCTOBER 25, 2022
Within industries, visitors are able to sort data between “Sales” and “Customer Service” use cases to add further color to the associated findings. Released in July , it covered various industries, including Collections, Healthcare, Home Improvement, Retail, and Property Insurance.
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