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Healthcare BPO Services: Navigating Success in Healthcare Outsourcing

Global Response

The healthcare industry requires the highest level of precision and customer service. That’s where healthcare BPO services come in. Outsourcing non-essential tasks allows healthcare providers to focus more on patient care and core healthcare functions. What are healthcare BPO services? It’s a win-win.

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Medical Call Center Services: Best Practices for Success

Global Response

A medical call center specifically supports the healthcare industry. Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights. Medical answering services : By outsourcing to a call center , healthcare providers can offer 24/7 answering services.

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QCS Recognized as Top 10 Healthcare BPO in 2022

Quality Contact Solutions

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions. Read the full article.

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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Top 3 Financial Call Center Best Practices

TeleDirect

Today, we’re here to share our top three most important practices for financial organizations to remember when running a call center. Financial Industry Best Practices for Customer Service. Some industries, like healthcare, do have specific laws surrounding call centers.)

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Telemarketing Appointment Setting Best Practices-Part 2

Quality Contact Solutions

Telemarketing Appointment Setting Best Practices: Part 2. Let the prospect know that you’re sending a calendar invite and they should “accept” the invite right away so we can block off the sales exec’s calendar for the appointment. In the next article on this topic, I’ll share best practices for finding a good prospect list.