Best practices Coaching eBook Webinar 
CX Global Media
OCTOBER 10, 2018
Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. The best practices for selecting frontline leaders. Please Share.
ClientSuccess
OCTOBER 18, 2022
After all, you never know the direction a conversation will take, so it’s a best practice to be prepared for all options, just in case. If you’re a customer success department leader, make coaching and preparing your CSMs for these types of conversations part of your regularly scheduled training and development plans. .
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Playvox
JANUARY 12, 2023
Related Article: How to Manage a Remote Contact Center Now: 6 Best Practices. Diagnosing opportunities for improvement in customer interactions from afar isn’t too complicated, but coaching agents to succeed and recognizing agents when they do well at a distance is a bigger challenge. Maintaining Quality Without Micromanaging.
Playvox
NOVEMBER 29, 2022
Related Webinar: Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience. When you’re creating a contact avoidance policy, it’s always best to look to the agent for a reasonable explanation as some strict policies can punish an agent for circumstances outside of their control.
Uniphore
JUNE 7, 2021
In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. Jacada’s Agent Assist gets it done through: Best practice reminders. What are Some Best Practices for Using Agent Assist? Make Every Agent Your Best Agent.
SharpenCX
FEBRUARY 18, 2020
Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. How do you need to grow your call center manager skills to be the best manager for your team? And, it’s your responsibility to know what the best team should offer. A Good Coach. What are your goals?
Playvox
OCTOBER 18, 2022
Related Webinar: Work From Home: 10 Lessons to Elevate Remote Agent Experiences. If an agent’s performance metrics begin to slip, targeted coaching can help get them back on track whether they’re remote or in the office. Interested in reading more about best practices for implementing remote work successfully?
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