ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. .

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Amity

APRIL 25, 2016

VP of Customer Success and Business Operations - Gainsight. Follow her weekly blog posts on Customer Success best practices. Director of Customer Success Education - CSM Practice. CEO - C hief Customer Office Council. Chief Customer Officer - Gainsight. The Gainsight Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Help Scout

SEPTEMBER 14, 2021

At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. But in practice, it’s not always pragmatic. “At It’s really a growth engine.”.

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Customer Service outsourcing Chief Customer Officer Self service 127

CustomerSuccessBox

DECEMBER 6, 2021

He is often seen actively involved in Customer Success leader communities, mostly sharing his knowledge and ideas on customer strategy execution. Rick started his career as a system engineer before moving into business ownership. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc. Rick Adams.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. 5) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City. Stay organized.

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Management Chief Customer Officer Best practices Consulting 70

ChurnZero

DECEMBER 2, 2021

Jessica Jurmann , Director of Customer Success, G2. Watch the session: Customer Advocacy as a Growth Engine. Customer Success leaders need to have business acumen if they want a seat at the table. Jay Nathan , Chief Customer Officer, Higher Logic. Customer Success Around the Web.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels.

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Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Rick Adams.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

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Chief Customer Officer SaaS Engineering Consulting 98

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Customers want to be heard and we are the conduit to the rest of our organization, like the product, engineering and our leadership team.

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Technology Chief Customer Officer Consulting Consulting 44

SmartKarrot

FEBRUARY 9, 2022

Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . You need the right technology partner to ensure product adoption , usage of best practices and ensure no data slips through the cracks to succeed.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10

SmartKarrot

MARCH 8, 2022

A leader who believes in ‘paving a path forward no matter the odds,’ Elli Wu is a Customer Experience professional, board advisor, engagement expert, speaker, and author. Currently, she is the Vice President of Customer Experience at Bugcrowd. She has led several high-tech companies to build a customer-centric business culture.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

NOVEMBER 22, 2019

How do you break down your programs to achieve maximum benefit for both your customers and your company? Fundamental: Basic Leading and Lagging Indicators in Customer Success – Understand the cause and effect relationship between leading and lagging indicators to plan for 2020.

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Chief Customer Officer Education Upselling Customer centricity 17

ChurnZero

NOVEMBER 15, 2019

Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps. Antoinette Abboud, Director of Customer Success, Levelset. Director of Customer Success, Sendoso. . . Customer Success Around the Web. Danielle Middlebrook, Sr.

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Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

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Chief Customer Officer Healthcare Customer centricity Customer retention 98

SmartKarrot

JUNE 10, 2020

Practical CSM is a monthly newsletter which provides an ongoing measurement to how one is doing at every step of the Customer Success journey. #4 4 Chief Customer Officer Council. Learn the best practices & critical strategies to drive solid business results. #5 5 Enlightened Customers.

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Chief Customer Officer Coaching Customer centricity SaaS 10

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

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Management Chief Customer Officer Upselling SaaS 98

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Connect with Cynthia. Connect with Erin.

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

CustomerSuccessBox

MARCH 3, 2022

Top Customer Success Books for Customer Success Managers to read in 2022. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. The second: 10 laws of “Customer Success” The third deals with CCO – Chief customer officer, Technology and The Future.

Management 52

Management Chief Customer Officer SaaS Sales 52

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers.

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45

GetFeedback

JANUARY 19, 2020

I can’t overemphasize the importance of building maps with real customer intelligence, not just internal opinions. You need to keep a pulse on the various players in a customer account who have a say in purchase decisions. Touchpoint survey best practices. Otherwise, complaints could end up on social media for all to see!

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Surveys Journey mapping Feedback B2B 146

ChurnZero

DECEMBER 13, 2019

Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. Create a revenue engine through communication and education that enable your team to achieve your organization’s top goals. Customer Success Resource.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: It is worth giving a dive in. Whitepapers.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10