teleopti

APRIL 30, 2019

For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization. Think about infusing AI into the employee experience – consider deploying artificial intelligence methods such as Chatbots to enhance internal communication and employee morale.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Fonolo

SEPTEMBER 6, 2018

Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.) White Paper: The Secret Sauce for Increasing Customer Happiness. to real-time messaging, simulation, self-service and crypto-currency.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Customer Contact Week’s white paper provides clear-cut strategies for better performance. Which is why we know you’ll appreciate a round-up of highlights around call center news and information.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: 1. For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. White Paper. Download Now.

B2C 40

B2C B2B Benchmark Best practices 40

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. You may have a well-built contact center that focuses on email queries and chatbots at the detriment of live answering services.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

Live chat and chatbots. White papers. For each priority touchpoint, develop best practices that represent what the customer should ideally experience to achieve a satisfying outcome, as well as possible impediments that can arise and how your team can resolve these. Social media posts and ads. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey.

B2C 84

B2C B2B Benchmark Best practices 84

Eptica

FEBRUARY 28, 2018

To help brands better understand the need for both human agents and technology, Régine Vanheems has written a detailed white paper on the subject. Click here to download your copy of Putting the human at the heart of digital CX. Share this page on: Tweet. The 6 key challenges to successful self-service – and how to overcome them.

Customer Service 62

Customer Service Banking Self service Best practices 62

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Customer Contact Week’s white paper provides clear-cut strategies for better performance. Which is why we know you’ll appreciate a round-up of highlights around call center news and information.

Contact Center 48

Contact Center Customer Service Call Center Virtual Agent 48

RapportBoost

NOVEMBER 15, 2018

Teach them early on how best to seek out potential lead opportunities. That means more than just pointing the customer to a white paper. Moreover, document best practices companywide to disseminate valuable “lessons from the front line” to all agents. . Utilize Augmented Intelligence To Support Agents.

Call Center 71

Call Center Telecommunications Technology Chatbots 71

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Some of the most common lead nurturing ideas are free webinars, white papers, email updates, sales calls etc. Not all the best practices are tactics that work in a similar way. Prequalify leads with chatbots. Nurture leads.

B2B 71

B2B Best practices CRM Sales 71

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. . What time do you want them to call you tomorrow? .

Chatbots 52

Chatbots Contact Center Banking Technology 52

InGenius

DECEMBER 19, 2019

Forward-looking machine learning to support language translation, and AI-enabled support improvements featuring chatbot and virtual assistant capabilities are at the leading edge of knowledge solutions. ComSci led the way on best practices sharing for going beyond cost transparency. You can read the full case study now.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. An excellent way to gauge your knowledge base’s effectiveness is to include a one-question survey or have a chatbot ask if the article was helpful.

Customer Service 62

Customer Service Self service Engineering Customer Support 62