AWS Machine Learning
MARCH 4, 2024
Current evaluations from Anthropic suggest that the Claude 3 model family outperforms comparable models in math word problem solving (MATH) and multilingual math (MGSM) benchmarks, critical benchmarks used today for LLMs. Media organizations can generate image captions or video scripts automatically.
Global Response
MARCH 20, 2023
While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. What scripts or key language or techniques were used in these calls? Check QA logs.
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Fonolo
APRIL 5, 2018
And, since phone calls are still the consumers’ preferred method of contacting customer service , exercising the skill of active listening will reap valuable returns for any organization. We can all relate to being on the phone with a call center agent who is clearly stuck on their call script, and doesn’t seem to care about your concerns.
AWS Machine Learning
NOVEMBER 16, 2022
The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. The following parameters are required to run the script successfully: STACK_NAME – The CloudFormation stack name.
Fonolo
JANUARY 31, 2023
To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Act it out. Make the information universally available.
JustCall
MARCH 9, 2023
The way they interact and serve the client sets a benchmark for customer experience. Training allows employees to practice and exercise their core skills like communication, empathy, active listening, and conflict resolution in a controlled environment. Your customer service team is the brand’s spokespersons and representatives.
JustCall
JULY 23, 2020
Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ).
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