JustCall

JULY 23, 2020

Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ). Upselling Rate.

Sales 52

Sales Metrics Upselling Benchmark 52

ChurnZero

JULY 9, 2020

For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must. Benchmarking – Entering the arena to win an award provides the opportunity to compare your Customer Success team with others in the industry. Uncover Opportunities With Upsell Campaigns.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Upsell and Cross-sell Revenue Growth. Do they track customer journeys? Build a Team. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 43

Analytics Metrics Government Journey mapping 43