Benchmark, Exercises, industry standards and Scripts

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Benchmark

Exercises

industry standards

Scripts

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

MARCH 20, 2023

While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. What scripts or key language or techniques were used in these calls?

Average Handle Time

Average Handle Time Scripts Call Center Interactive Voice Response

11 Key Sales Metrics and KPIs to Track for Sales Success

JustCall

JULY 23, 2020

Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ).

Sales

Sales Metrics Upselling Benchmark

Customer Contact Central

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

11 Key Sales Metrics and KPIs to Track for Sales Success

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