COPC

MAY 23, 2023

Global Benchmarking Series, Contact Center Training and Development Research shows that an effective team leader can help improve employee satisfaction and retention. In this webinar with Harte Hanks, we have a research-backed discussion about the impact of investing in team leaders. US Employee Engagement Research Report COPC Inc.

Contact Center 88

Contact Center Employee engagement Coaching Benchmark 88

NICE inContact

OCTOBER 4, 2019

It means customers can raise a question, voice a complaint or just share their feelings at, literally, anytime. FRT + Prioritization = Managed Customer Service Virality. Many organizations take first response time as an isolated metric measured as a simple indicator or benchmark of customer service performance.

Airlines 55

Airlines Benchmark Metrics CRM 55

Serenova

JUNE 20, 2019

In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 These two groups now make up the fastest-growing proportion of contact center employees.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. No channel pivoting means no customers falling through the cracks. That’s a customer experience win. AI and Bots: Are you ready?

Chatbots 52

Chatbots Scripts Technology Benchmark 52

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. No channel pivoting means no customers falling through the cracks. That’s a customer experience win. AI and Bots: Are you ready?

Chatbots 40

Chatbots Scripts Technology Benchmark 40

SmartKarrot

AUGUST 3, 2021

Prioritize tasks and relay feedback to the product team for potential design improvements or new features that will result in an exceptional customer experience. Lead, manage and expand the customer care team. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars.

Benchmark 10

Benchmark Customer advocacy Customer retention Education 10

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. 3/ Mythbuster: Customer Success Manager coverage ratio. 4/ Got self-doubt?

Benchmark 90

Benchmark Metrics Accountability Enterprise 90

customer sure

NOVEMBER 26, 2014

CustomerSure really offer a Gold standard in customer care.”. “I I have never had customer service as speedy, efficient and proactive as the service at CustomerSure. Customer support has been excellent – often proactively solving issues before I have been able to report them. I cannot sing their praises enough.

Surveys 97

Surveys Feedback Marketing Benchmark 97

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Customer Experience 52

Customer Experience Automotive Multichannel Self service 52

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Customer Experience 52

Customer Experience Automotive Multichannel Education 52

Vistio

APRIL 2, 2022

And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. And while I was with Hilton, I ran a large contact center for them in Tampa, Florida.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

JustCall

JANUARY 31, 2023

per month/per license Why Use Zoom As An Alternative to Dialpad Zoom is a Video Conferencing, Web Conferencing, Webinars, and Screen Sharing tool It unifies cloud video conferencing, simple online meetings, and cross-platform group chat into one easy-to-use platform. per month/per license Cloud Business : $19.99 323/SIP room systems.

voip 52

voip Enterprise Interactive Voice Response CRM 52

NICE inContact

JANUARY 11, 2019

More recently, the topic of artificial intelligence (AI) and its role in customer care has been one that contact center managers have wanted to learn more about. In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

NobelBiz

MARCH 23, 2022

Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52