Serenova

JUNE 20, 2019

In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 Performance management tools can help here. billion total people). Challenge: FOMO.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

NICE inContact

JANUARY 11, 2019

The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context. appeared first on NICE inContact Blog.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

NobelBiz

MARCH 23, 2022

Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52