Benchmark Consulting Sales Workshop 
Beyond Philosophy
JANUARY 2, 2019
As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.
GetFeedback
AUGUST 14, 2019
Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Conclusion on CSAT .
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ijgolding
DECEMBER 4, 2017
The genesis of the NetCNS is that for CEOs, COOs, customer experience directors, sales directors and most other people in a senior organisational position, there should be only one question in their minds about customer experience. I call this the Net Customer Need Score, or NetCNS for short. b) Importance – how important is the need?
Creative Virtual
DECEMBER 11, 2019
In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’ across these categories. You can download a copy of their full independent report here.
SmartKarrot
JUNE 11, 2021
SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.
ChurnZero
NOVEMBER 22, 2021
This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. We’re behind on our sales projections. You can’t have more CSMs.
Russel Lolacher
JANUARY 23, 2023
Jen Marr One of the things that we focus on as we first assess people, so having data and having benchmarks to be able to track how your employees are doing is so critical. Then we go into workshops where we’ll take that assessment and our key workshop, we call it breaking through the awkward zone. What can I do?
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