Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.

Customer retention 86

Customer retention Upselling Enterprise Benchmark 86

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. A low score means you must reengage your customer success planning and work to provide additional value to your customer.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

DECEMBER 12, 2019

Defining your customer journey also gives you a clear set of milestones and goals to benchmark customer progress. How to Manage the Customer Lifecycle. The customer journey stages reflect how a customer grows with your product and your brand. Optimizing the Customer Lifecycle Management Process.

Management 64

Management Enterprise Best practices Benchmark 64

SmartKarrot

MARCH 9, 2023

By defining the customer journey and improving the customer lifecycle, you can promote product uptake, usage, renewal, retention, and long-term engagement. assemble, motivate, and manage a top-notch customer success team. Establish a weekly management system to monitor advancement against important benchmarks and KPIs.

Upselling 19

Upselling Benchmark SaaS Accountability 19

SmartKarrot

NOVEMBER 17, 2022

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth.

Benchmark 19

Benchmark Accountability Upselling Engineering 19

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. This isn’t merely a theory.

Benchmark 98

Benchmark B2B Accountability Consulting 98

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. The role of every individual and function of the organization can be articulated better for delivering optimal customer experience.

Management 10

Management Complaint resolution Customer retention Engineering 10