Serenova

MAY 29, 2020

Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. With the right technology, it’s possible to pivot to a live agent who is aware of the customer’s historical service journey across channels. Support and Motivate Agents.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

JustCall

NOVEMBER 24, 2022

Regulatory Intelligence is a form of business intelligence that leverages the power of the latest technologies, such as Artificial Intelligence (AI), Natural Language Processing (NLP), Automation, and Real-Time Data Analytics, to produce relevant insights into regulatory processes. Read all about it here! What is Regulatory Intelligence?

Government 52

Government Calibration Benchmark Marketing 52

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

APRIL 25, 2024

By creating condensed versions of long, complex documents, summarization technology enables users to focus on the most salient content. The overall goal of this post is to demystify summarization evaluation to help teams better benchmark performance on this critical capability as they seek to maximize value.

Metrics 109

Metrics Benchmark Government Calibration 109

AWS Machine Learning

APRIL 8, 2024

In this post, we explore the latest features introduced in this release, examine performance benchmarks, and provide a detailed guide on deploying new LLMs with LMI DLCs at high performance. Be mindful that LLM token probabilities are generally overconfident without calibration.

Engineering 85

Engineering Calibration APIs Enterprise 85

Nicereply

MAY 24, 2023

This is a prerequisite to be able to calibrate strategy and iterate appropriately. Technology will never solve a strategy problem, but the strategy needs the right technology to be successful. Technology will never solve a strategy problem, but the strategy needs the right technology to be successful.

Calibration 52

Calibration SaaS Benchmark Education 52

AWS Machine Learning

NOVEMBER 29, 2023

Each trained model needs to be benchmarked against many tasks not only to assess its performances but also to compare it with other existing models, to identify areas that needs improvements and finally, to keep track of advancements in the field. Evaluating these models allows continuous model improvement, calibration and debugging.

Benchmark 83

Benchmark Metrics Engineering APIs 83

EPIC Connections

SEPTEMBER 28, 2017

Whether it’s a shift in the market or different business model, new generational trends, or updates in technology, these changes create a variety of communication challenges for organizations and their IT leaders. What technology gaps are currently present? The way we work is undoubtedly changing. How is your business evolving?

Calibration 33

Calibration Benchmark Contact Center Technology 33