COPC

SEPTEMBER 30, 2022

is pleased to announce that it has once again approved Nexcom’s RevealCX as a Platinum Partner in the COPC Approved Technology Provider (ATP) program. The innovative technology aligns quality results with the customer experience and key business metrics. WINTER PARK, Fla., 26, 2022—  COPC Inc. Visit COPC Inc.’s About COPC Inc.

Calibration 63

Calibration Best practices Quality management Benchmark 63

AWS Machine Learning

MARCH 20, 2023

Overview of the technology EC2 C6i instances are powered by third-generation Intel Xeon Scalable processors (also called Ice Lake) with an all-core turbo frequency of 3.5 Refer to the appendix for instance details and benchmark data. We use Intel extensions for PyTorch for an effective INT8 deployment workflow. Refer to invoke-INT8.py

Calibration 83

Calibration Scripts Benchmark APIs 83

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Nicereply

MAY 24, 2023

Gunjan : The ultimate metric of success for any SaaS organization is net retention. This is a prerequisite to be able to calibrate strategy and iterate appropriately. Technology will never solve a strategy problem, but the strategy needs the right technology to be successful. Gunjan : It comes back to outcomes identified.

Calibration 52

Calibration SaaS Benchmark Education 52

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. Metrics Focused on Customer Experience. Support and Motivate Agents.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. Metrics Focused on Customer Experience. The Cloud.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83