Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

JustCall

NOVEMBER 25, 2022

Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required. Top 10 Best Conversation Intelligence Software.

Real estate 52

Real estate CRM Coaching Contact Center 52

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? In other words, it’s a frame of reference to gauge your Customer Success development against your peers. What do you gain when you have this 360-degree view of your Customer Success maturity? Focusing your time and energy in the right places.

Chief Customer Officer 52

Chief Customer Officer Benchmark Metrics industry standards 52

JivoChat

AUGUST 18, 2021

Businesses that seek to improve customer experience (CX) are poised for success. This kind of customer-centric mentality can drive new business, boost customer retention rates, and create new benchmarks for goals. Customer experience comes into play along each step of the customer journey.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

Education Services Group

APRIL 1, 2020

The ESG Customer Success Maturity Model will bring a layer of structure and organization to keep your program on the rails and moving forward. Performance Benchmarking : You’re working smart and hard but finding time to connect with other CS leaders to evaluate how you compare to companies like you is difficult.

Benchmark 52

Benchmark Metrics Marketing Consulting 52

ClearAction

FEBRUARY 7, 2016

Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Loyalty is Not Just for Customers article.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The key is being consultative and guide customers to their outcomes. I love that; as our clients are successful, we’re successful.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 93

Sales industry standards Benchmark Healthcare 93

SmartKarrot

AUGUST 5, 2022

In addition to explaining what an online automated customer playbook is in detail, this article will show you how to effectively put one into practice so that it serves both the goals of your customers who use your product or service and your anticipated business outcomes and teams. Definition of customer success playbook.

Scripts 10

Scripts Accountability Benchmark B2B 10

SmartKarrot

NOVEMBER 25, 2020

This blog here is about to walk you through the practices that you can inculcate to bring in the best flavors of CS for 2021. Five such bullets are awaiting you to give you some thinking: Kick start with the right Team Aim a benchmark to target Hear them out for real Define what success is to you Keep Faith and Momentum.

Best practices 10

Best practices SaaS Benchmark Metrics 10

ChurnZero

JANUARY 26, 2021

They also provide an opportunity to bring in best practices. Never forget that it’s a value-add for your customers to work with someone with visibility into similar companies working toward the same goals. In 2020, Customer Imperative was acquired by Higher Logic and Jay joined the team as Chief Customer Officer. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

JUNE 17, 2022

She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. Create a specific onboarding health score that accounts for these variances as well as the customer’s journey progress or lack thereof. Irit: How do you come up with a benchmark?

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. Create a specific onboarding health score that accounts for these variances as well as the customer’s journey progress or lack thereof. Irit: How do you come up with a benchmark?

Metrics 52

Metrics SaaS Surveys Self service 52

SmartKarrot

JULY 27, 2020

The Customer Success Directory – To assist Customer Success professionals at all levels to locate needed content, services, technologies, etc., The Customer Success Association has created The Customer Success Directory. a customer experience strategy consulting firm. Customer Success Leaders.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10