JustCall

FEBRUARY 28, 2024

Note: Mojo’s integrations with popular real estate platforms such as RedX, Vulcan7, and Landvoice make it ideally suited to the specific needs of real estate professionals, not so much for other industries. So with Mojo Dialer, you’d be telling your sales team to succeed without giving them the tools to do so. That’s not all!

Real estate 52

Real estate CRM APIs Sales 52

JustCall

FEBRUARY 17, 2022

Research by McKinsey shows that the sales teams using automation tools see a 5X higher chance of quota attainment versus teams without automation. While on calls, the agent has access to call scripts, can take calls notes, give disposition codes as well so that future callers have a context of how to take the campaign forward.

Sales 104

Sales Abandon rate Real estate voip 104

pindrop

MAY 14, 2020

The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and a higher susceptibility to customer service disruption. Educate Agents and Analysts on Emerging Fraud Tactics. Remote Working is Only One Piece of the Puzzle.

Contact Center 52

Contact Center Scripts Interactive Voice Response Banking 52

Up Your Service

OCTOBER 19, 2015

Customer service reps, bank branch employees, retail salespeople, call center staff and distribution and delivery functions all benefit from clear standards for service. But service standards can also be too rigid, or too scripted, and inadvertently degrade a service experience or cause damage to a service brand. Consider this example.

Technical Support 106

Technical Support Education Scripts Benchmark 106

JivoChat

APRIL 23, 2023

Probably, you have already seen a chat box on the side of a website screen that pops up when you enter it, even with a personalized message, for example. The chatbot had built-in scripts which enabled it to answer questions about a specific subject. “How can I help you?” This way the interaction flows more naturally.

Chatbots 75

Chatbots B2C Self service Banking 75

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. These are ‘trained’ from existing reference materials like a knowledge base or FAQ bank. This lets you deliver high-quality and personalized service without building and maintaining multiple chatbots.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

JustCall

DECEMBER 1, 2022

5 main steps include the main tasks of contact centers in all industries: Step 1: Save and Summarize Call Notes. This can be used to optimize the script or to inform the agent of an error made during the previous call. As part of AHT, ACW directly impacts call duration, agent efficiency, and contact center productivity.

Call Center 52

Call Center CRM Coaching Contact Center 52

Enghouse Interactive

MAY 21, 2019

Enghouse Interactive Educates – #2 in a series. Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Lost productivity due to unengaged agents doubles these loss estimates. Quality Management for cost savings – how?

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

APRIL 28, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Cost Savings – Ongoing management enables the organization to continually fine-tune processes, call flow scripting, special offer handling and other mission critical responses.

Quality management 40

Quality management Management Scripts Call flow 40

Comm100

JULY 28, 2016

But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus. Below is the transcript of the interview.

Customer Service 42

Customer Service Scripts Banking Personalization 42

Vistio

APRIL 2, 2022

I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Integrity Solutions

SEPTEMBER 28, 2023

In industries like retail, for example, the past couple of years have raised the bar on customer service expectations. In the banking sector this is especially apparent. They don’t want ten minutes of on-hold music only to hear canned, scripted responses that ignore their real issues and needs. Customers want empathy.

Customer Service 107

Customer Service Coaching Contact Center Banking 107

Pointillist

JULY 25, 2018

This person is crucial in getting the initial project approved and moving it forward. Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Even in cases where you have existing tracking tools in place for these channels (e.g.

Analytics 43

Analytics Metrics Government Journey mapping 43