Infinity
DECEMBER 11, 2019
The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. As a result, mobile banking and other technologies are driving a profound change in banking and the customer relationship. Banking & The Customer Relationship.
NobelBiz
JULY 31, 2023
When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. A financial query at a bank differs vastly from a technical issue at a software company. Post-Call Actions Automatic Updates: Automate the process of updating call insights into the CRM.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Method:CRM
OCTOBER 1, 2018
Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. He also shares stories from his time working in Silicon Valley that are intended to both entertain and inspire. Podcasts are an excellent resource for people working in sales roles.
ProProfs Blog
JANUARY 30, 2020
In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers.
ChurnZero
OCTOBER 6, 2020
As Jarah Banks, their Customer Experience Director shared, “customers have shifted from seeing us as a once-a-year tool for annual surveying to a subscription they can use year-round.” Sales Boomerang is the only automated borrower intelligence and retention SaaS platform in the world for the banking and mortgage industry.
Talkdesk
OCTOBER 12, 2020
During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?
SharpenCX
MARCH 18, 2020
Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. Learn how Vibrant Credit Union moved to a video banking model and saw success skyrocket. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home.
Expert insights. Personalized for you.
52 
Let's personalize your content