Customers That Stick

JANUARY 15, 2015

. _. Meet Jeannie Walters! – She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years. Meet Debbie Szumylo! – She specializes in helping organizations balance employee engagement, customer experience & business results.

Customer Experience 104

Customer Experience Employee engagement Banking Customer retention 104

Call Experts

DECEMBER 18, 2019

While those seeking more personalized requests, like bank balance information or outage patterns of electric service, are offered more privacy without the need to speak to a person. Sometimes customers need to talk to a real person to better understand an explanation of their problem. Customer Journey Mapping.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

JANUARY 5, 2022

In 2022, it will be imperative to think strategically about customer and employee engagement strategies to align the customer experience with the employee experience. The WFH dynamic increased the need for in-the-moment guidance to help agents that no longer have onsite supervisors or peers for consultation.

Contact Center 52

Contact Center Coaching Quality management Employee engagement 52

teleopti

DECEMBER 13, 2018

Dick Bucci of Pelorus Associates, a market research, consulting, and marketing communications firm that specializes in the contact center industry, dives into 5 trends impacting customer service and which companies need to stay on top of. If you think you’re getting a little more love from your bank, you might be correct.

Customer Service 48

Customer Service Banking Contact Center Self service 48

ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Human resource survey question examples primarily deal with the questions related to employee engagement, satisfaction, and training & development.

Surveys 112

Surveys Feedback Education Employee engagement 112

CSM Magazine

JULY 21, 2016

Learn what causes employees to stay or leave and how you can tip the balance to keeping your employees engaged and energized! A recent survey of human resource managers shows that employee turnover remains one of the most critical workplace issues. “Show me the money” is not the singular solution.

Banking 40

Banking Employee engagement Surveys Education 40

Lumoa

APRIL 24, 2018

We have received 31 answers from 31 recognised thought leaders, consultants and great doers from all over the world across industries. Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. Sue Duris Customer Experience and Digital Marketing Consultant. Why did you give that score?

Consulting 135

Consulting Consulting Metrics Feedback 135

Customer Centric Support

FEBRUARY 6, 2017

On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. Mindful agents will connect and form a bond with your customers on a personal level. In addition, there has been little or no attrition with existing reps and they are now planning to expand.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

Russel Lolacher

JANUARY 8, 2022

And that’s coming from a place of the person that’s being negative, correct? It’s funny how you sort of want to dig into that, too, is how the person that’s not negative sees the negativity and also how the negative person sees themselves. How would you define negativity in the workplace? Kate Nasser.

Construction 52

Construction Coaching Morale Personalization 52

GetFeedback

JANUARY 6, 2020

Examples might include shoppers at a store, a personal banking account, or cell phone service. Some companies display posters of different personas to remind employees of who they are serving. . Think of other ways you can use personas as a tool for employee engagement and communications. Sorry, not quite.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Russel Lolacher

JANUARY 2, 2023

When I would get furious at why would we allow this person who did this to get this? And the person who took her place was a prick. It’s not young people’s fault of anything, nor is it an older person’s fault. You think the accounts payable person just loves your 14th story you’ve told the same one.

Personalization 52

Personalization Employee engagement Management Banking 52

RapportBoost

DECEMBER 10, 2018

Optimization of this knowledge can be accelerated by leveraging artificial intelligence , and employee engagement is a powerful force that can be used to drive customer engagement. 100, one of our clients, an online pharmacy who allows customers to consult pharmacists so that they can diagnose and recommend some products.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

JustCall

APRIL 5, 2022

Various VoIP data usage plans come with premium features like personalized greetings or the ability to redirect to multiple numbers. This enables employees to be comfortable with a known method without losing their touch. Multi-person conference. Call whispering. Craft a better calling experience. Look at their security.

voip 40

voip Interactive Voice Response Analytics Sales 40