Fonolo
JANUARY 22, 2020
Not only is it a chance to find out what everyone is working on — and hopefully pick up some tips — but it’s also a chance to meet with our peers. Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes.
CSM Magazine
AUGUST 19, 2021
Amy Shore, Chief Customer Officer, Nationwide. Aarthi Murali, Chief Customer Experience Officer, M&T Bank. Lance Gruner, EVP Global Customer Care, Mastercard. Meeting Consumer Demands Head On. Zone President, KraftHeinz. Phil Leininger, SVP – Head of CX, Verizon.
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Vcaretec
JUNE 6, 2022
What are your thoughts on retailers outsourced customer service ? Let’s meet our Customer Care experts: vcare-expert-shep-hyken Shep Hyken : Customer service speaker and bestselling author, Shep’s focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.
ChurnZero
FEBRUARY 1, 2019
To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.
ClearAction
NOVEMBER 16, 2017
Recent snafus caused by faulty customer experience ecosystem management include United Airlines dragging a paying customer out of his seat and off the plane per a random drawing of passengers to make room for a flight crew to fly on that overbooked flight. Are roles and responsibilities written from the customer’s “so what?”
SmartKarrot
AUGUST 16, 2022
The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals. A QBR meeting helps determine if the strategic goals were met over the last quarter. It involves the customers mainly to discuss how their business works and the value aspect. What is QBR? contact-form-7].
SmartKarrot
APRIL 8, 2022
This is where the COO or the chief operating officer comes in. Though the role is not a new one like the Chief Customer Officer , there have been massive changes and extensive transformation over the years. The COO needs to optimize business workflows to meet established standards and outputs.
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