article thumbnail

A Message from Aspect’s CEO on COVID-19

Aspect

Airlines, health care, communications and banking are just some examples of the many industries that impact our lives every day. Aspect and many of our customers play an important role in making forward progress in the face of this adversity. Ed Berndt, our Chief Customer Officer, will post further details around our plans.

article thumbnail

Customer Centricity Masterclass with Doug Leather

Peter Lavers

Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile? Be careful not to ignore ‘good’ customers who just get on with their lives – don’t particularly respond, enquire, complain etc. but do keep buying – some companies promise that new customers will never get better deal than existing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Banking on Customer Success to Drive Investor Attention

SmartKarrot

Today, companies realize that a robust customer success function can help preempt churn and grow revenues without acquiring customers at an exponential pace. Yet, customer success is limited to growth-stage and mature SaaS companies, and only 9% of organizations have a Chief Success Officer and Chief Customer Officer roles.

Banking 19
article thumbnail

The Basics of Customer Journey Mapping

PeopleMetrics

If you've kept up with this series, you know that a common understanding of customer experience, your target customer segments or personas, and the vision for the experience you intend to deliver separates growth banks from non-growth banks. What is Customer Journey Mapping Anyway? What Could Possibly Go Wrong?

article thumbnail

The Top Customer Service Conferences to Attend in 2020

Fonolo

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. Zendesk Relate, Miami.

article thumbnail

Reuters Events Customer Service & Experience 2021: Free Live Pass

CSM Magazine

Amy Shore, Chief Customer Officer, Nationwide. Aarthi Murali, Chief Customer Experience Officer, M&T Bank. Lance Gruner, EVP Global Customer Care, Mastercard. Zone President, KraftHeinz. Phil Leininger, SVP – Head of CX, Verizon.

article thumbnail

ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.