Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52

Banking Personalization Technology call center software 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

Global Response

MARCH 25, 2024

Examples of effective customer journey maps As we explore customer journey mapping, it is helpful to see tangible examples of how other companies effectively used the tool. Here are three case studies of organizations across industries that used customer journey mapping to improve customer satisfaction and drive business success: 1.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

Beyond Philosophy

SEPTEMBER 15, 2015

Tesco Mobile: The UK-based mobile firm has a larger base of loyal Customers than O2, the telecommunications provider that Tesco rebrands for their Customers. First Direct, a phone and online retail bank in the UK, scored the highest in the UK study, 61 points higher than the HSBC, the bank that owns them.

Banking 383

Banking Telecommunications Consulting Consulting 383

COPC

JUNE 27, 2018

And finally, the highlight of the book — dozens and dozens of real-world case studies from companies up and down the revenue spectrum, each illustrating a particular phase of the customer experience. Along with the definitions and case studies, the book is peppered with plenty of thought-provoking research.

Customer retention 40

Customer retention Construction Banking Sales 40

Infinity

JULY 19, 2018

Get it wrong and it could be disastrous for your brand in the long term, both in terms of wasted expenditure and customer retention. But making an effort to excel will hold onto customers for years, while allowing you to deliver first-class service without breaking your bank. Context in communication.

Banking 45

Banking Benchmark Chatbots Customer retention 45

ijgolding

MAY 21, 2018

It will not be long before they launch their own Bank. I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation. Amazon are the world’s best reason or cause of the need for business transformation.

Banking 74

Banking Customer centricity Enterprise Technology 74