Banking Case Study Customer retention Personalization 
Hodusoft
JANUARY 24, 2024
Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.
ShepHyken
JANUARY 7, 2024
Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. I’m often asked to define customer centricity.
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ijgolding
OCTOBER 7, 2015
I regularly use the word to describe individuals, or organisations who I personally believe are best placed to deliver the ‘best’ Customer Experiences. The global banking crisis and enormity of the PPI mis selling scandal have all contributed to what could only be described s a TOXIC culture in the corporate world.
Global Response
MARCH 25, 2024
Excellent customer service aims to anticipate and meet needs before customers are even aware of them. You want to create a seamless, personalized experience. And the best way to do that is to start with a customer journey map. What is customer journey mapping? Here’s how you can do it: Ready to perfect your CX?
Beyond Philosophy
SEPTEMBER 15, 2015
Tesco Mobile: The UK-based mobile firm has a larger base of loyal Customers than O2, the telecommunications provider that Tesco rebrands for their Customers. First Direct, a phone and online retail bank in the UK, scored the highest in the UK study, 61 points higher than the HSBC, the bank that owns them.
COPC
JUNE 27, 2018
marketing director, Jim Von Seggern, provides an overview of Joey Coleman’s book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. Joey Coleman’s Never Lose a Customer Again covers a lot of ground and does so with a highly personable and approachable style that’s a fun read.
Infinity
JULY 19, 2018
Get it wrong and it could be disastrous for your brand in the long term, both in terms of wasted expenditure and customer retention. But making an effort to excel will hold onto customers for years, while allowing you to deliver first-class service without breaking your bank. Context in communication.
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