5 Top Customer Service Articles of the Week 6-7-2021
ShepHyken
JUNE 7, 2021
Customer quotes can be used to tell your customer’s story on a customer journey map or in a persona. Many of the same principles in a B2C loyalty program apply to B2B. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. My Comment: A loyalty program for B2B? Absolutely!
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