B2C Customer centricity Customer Service Upselling 
ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways. Absolutely!
Totango
MARCH 4, 2022
B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Server interruptions.
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Quality Contact Solutions
JANUARY 27, 2022
Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Increase Sales by Upselling. Upselling is another common technique to increase sales but cannot be rooted in the sole purpose of increasing sales.
CSM Magazine
MAY 16, 2023
More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. This confirms that quality customer service and brand recognition go hand in hand.
Totango
JULY 13, 2021
Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Elements that Drive Customer Success Growth.
TeamSupport
APRIL 26, 2019
Customer service is a concept that can mean many things to different businesses. At the heart of it all however, serving the customer is what keeps a business running. Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. Offer personalized services.
CSM Magazine
JULY 22, 2021
Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Gone are the days of static one-sided advertising that speaks at the customer. Communities as Revenue Drivers.
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